Customer Service Coordinator
Customer Service Coordinator
Posted on :
06-06-2025
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1 Vacancy
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Job Description
Eradicating the final barrier of global communication
At thebigword we specialise in language solutions translating over 1 billion words annually support more than 250 languages and handle millions of interpreting minutes each year. As one of the largest language service providers globally we utilise the greatest minds and boundary shattering technology to deliver phenomenal quality at scale to both our clients and linguist network. Were proud that our services support thousands of people every single day from NHS workers to global brands across the world.
Joining our team is not just a career its being part of something much bigger!
At thebigword everything we do is underpinned by our ELITE values (Excellence Leadership Innovation Trusted Empowerment) and we strive to be the best we can be in all that we do. Find out more about our values and the benefits of becoming a bigworder here: Role Unveiled
Experience a collaborative atmosphere that thrives on teamwork and connection with this office-based opportunity as a Customer Service Coordinator. At the heart of our operation Customer Service supports in eradicating the final language barrier of global communication by sourcing a linguist to service our customers requirements or supporting clients with their bookings. Need someone fluent in legal jargon in Swahili Thats our specialty!
Your Role in Action
The Perfect Match: Your Skills & Talents
Perks That Make You Smile
Our people are the key to our success so we reward them with excellent benefits and perks including:
The Opportunity Awaits
Ready to apply Submit your CV wed love to hear from you! Once youve applied well keep you informed throughout the process. Note that the successful candidate must be UK-based with the right to work in the UK.
If youd prefer to join our freelance linguist community as a translator or interpreter email your details to and well be in touch.
Successful applicants will undergo a basic criminal record check with some roles requiring additional clearances or SC clearance.
Equal Opportunities:
At thebigword we prioritise the physical and mental health of our global teams. We are a Level 2 Disability Confident Employer have signed the Menopause Workplace Pledge and are proud to have signed the Mental Health at Work Commitment. Should you require reasonable adjustments for your interview or subsequent employment please notify our team. Our mission is to welcome everyone and create inclusive teams celebrating differences and encouraging everyone to join us and be themselves at work. To find out more about our dedication to Equality Diversity & Inclusion and our ED&I Committee click here: Experience:
At thebigword we specialise in language solutions translating over 1 billion words annually support more than 250 languages and handle millions of interpreting minutes each year. As one of the largest language service providers globally we utilise the greatest minds and boundary shattering technology to deliver phenomenal quality at scale to both our clients and linguist network. Were proud that our services support thousands of people every single day from NHS workers to global brands across the world.
Joining our team is not just a career its being part of something much bigger!
At thebigword everything we do is underpinned by our ELITE values (Excellence Leadership Innovation Trusted Empowerment) and we strive to be the best we can be in all that we do. Find out more about our values and the benefits of becoming a bigworder here: Role Unveiled
Experience a collaborative atmosphere that thrives on teamwork and connection with this office-based opportunity as a Customer Service Coordinator. At the heart of our operation Customer Service supports in eradicating the final language barrier of global communication by sourcing a linguist to service our customers requirements or supporting clients with their bookings. Need someone fluent in legal jargon in Swahili Thats our specialty!
Your Role in Action
- Our collaborative environment thrives on teamwork where Customer Service Coordinators stand at the forefront supported by Team Managers Real-Time Analysts and our tech wizards. Each call and booking comes with autonomy backed by the assurance of support whenever its needed. Its a dynamic balance between independence and a safety net ensuring every Coordinator can shine.
- Uncover client needs and swiftly resolve queries using insights from thebigwords Interpreting Operations department.
- Master our Wordsynk application to offer comprehensive support in response to inquiries.
- Skillfully match clients with suitable linguists providing consistent updates on progress.
- Reassure dissatisfied customers swiftly escalating serious concerns for resolution.
- Offer real-time empathetic customer care to both clients and linguists.
- Cultivate strong positive relationships with clients and linguists ensuring mutual satisfaction.
- Foster effective communication among Interpreting Services team members and departments within thebigword.
- Efficiently manage your workload while seeking managerial support when needed.
- Identify and escalate priority issues to operations management for prompt resolution.
The Perfect Match: Your Skills & Talents
- Thrive on making a positive impact on peoples lives excelling as a communicator and attentive listener.
- Proactively tackle challenges showcasing a desire to understand and resolve issues.
- Embrace initiative confident decision-making and a strong moral compass to always do the right thing.
- Driven by passion and commitment aiming high to achieve targets while staying resilient and accountable.
- Enthusiastically contribute to team success finding joy in collaboration and celebrating achievements with colleagues.
- If youre experienced in Customer Service or have any experience in the language service sector this would be a bonus!
Perks That Make You Smile
Our people are the key to our success so we reward them with excellent benefits and perks including:
- Access your pay as you earn it through our financial wellbeing platform Wagestream a tool that lets you track your earnings in real-time access a percentage of your pay as you earn it learn easy tips for managing your money and save straight from your pay into pots for the future.
- Generous Annual Leave Entitlement that increases with length of service.
- Healthcare Cashback Plan - Health insurance products in the UK that helps people cover every day healthcare needs by providing cashback on a range of health benefits including dental and optical.
- Discounts at over 30000 merchants for you and up to 5 family members to save on travel electronics tickets cinema and more!
- Employee Assistance Program 24-hour mental health support to help our team members live happier healthier lives.
- Apprenticeships Qualifications & Development Opportunities You can also access 1000s of online courses to enhance your personal hobbies and interests.
- Long-Service Awards Wedding & New Baby Gifts
- Up to 2 Paid Volunteer Days Take time off to give back to your local community or a cause close to your heart.
- Equality Diversity & Inclusion Committee CSR Committee and Wellbeing Committee Cementing our dedication to being an equal opportunities employer these valuable groups are active across our organisation supporting in change initiatives across the business and shining a light on these important areas.
- Discounted taste card membership.
- Free on-site Parking
- Free Breakfast at the Brainworks.
- Zen-Den at the Brainworks. A calm and tranquil space for prayer relaxation and your wellbeing
- Fun Activities Enjoy Pool Table-Tennis or Giant Chess along with fun and frequent events.
The Opportunity Awaits
Ready to apply Submit your CV wed love to hear from you! Once youve applied well keep you informed throughout the process. Note that the successful candidate must be UK-based with the right to work in the UK.
If youd prefer to join our freelance linguist community as a translator or interpreter email your details to and well be in touch.
Successful applicants will undergo a basic criminal record check with some roles requiring additional clearances or SC clearance.
Equal Opportunities:
At thebigword we prioritise the physical and mental health of our global teams. We are a Level 2 Disability Confident Employer have signed the Menopause Workplace Pledge and are proud to have signed the Mental Health at Work Commitment. Should you require reasonable adjustments for your interview or subsequent employment please notify our team. Our mission is to welcome everyone and create inclusive teams celebrating differences and encouraging everyone to join us and be themselves at work. To find out more about our dedication to Equality Diversity & Inclusion and our ED&I Committee click here: Experience:
IC
Employment Type
Full-Time
Key Skills
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