Assistant Branch Manager - Janesville (full-time)
Assistant Branch Manager - Janesville (full-time)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
THIS POSITION REPORTS TO:
Retail Branch Manager
MINIMUM REQUIREMENTS FOR POSITION:
- High School diploma or equivalent required. College degree preferred.
- Minimum of three years retail banking sales and customer service experience
- Minimum of 1 year teller supervisory experience preferred
- Knowledge of consumer banking products and services
- Excellent customer service skills
- Demonstrated leadership ability
- Demonstrated ability to achieve assigned sales and service goals
- Strong interpersonal oral and written communication skills and aptitude
- Ability to make decisions and work independently of direct supervision
- Demonstrated ability to work in a competitive environment
- Demonstrated ability to meet deadlines
- Professional image
- Technical proficiency
PRIMARY ACTIVITIES AND RESPONSIBILITIES:
- Manage daily operations of the branch in the absence of the Branch Manger
- Assists in managing customer service objectives including handling exceptions complex issues and complaints
- Performs or supervises day to day operational and compliance functions of the branch such as reconcilements audits reporting controls records management approvals and opening/closing procedures.
- Motivate Retail staff and maintain high morale levels
- Create customer centric sales and service strategies that build relationships and support strategic objectives
- Prospect new and expand existing consumer and business relationships
- Achieve assigned goals through the management of branch staff assets and opportunities
- Participates in personnel decisions as appropriate including hiring scheduling disciplinary actions and evaluating performance.
- Ensure acceptable branch audits
- Adhere to regulations and policies and procedures using good judgment when making exception or approval decisions within assigned limits
- Promote the development of branch staff through coaching and training
- Develop action plans and delegate work and responsibility as appropriate
- Develop and maintain proficiency with job-related systems and equipment
- Communicate suggestions to improve profitability and efficiency of the Bank
- Participate in available training opportunities
- Understand comply and support the Bank mission organizational structure employee handbook bank security policies and procedures standards of conduct and incentive program
- Support Community Reinvestment Act (CRA) through business development efforts and by participating in bank hosted and community events
- Perform other duties as needed or assigned
Required Experience:
Manager
Employment Type
Full-Time
