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Broad Institute is seeking a highly skilled and strategic Director of Laboratory Technology and Operations to lead the development planning and execution of Lab IT services and operations ensuring that research scientists are equipped with the technology and infrastructure necessary to advance scientific discovery. This role is critical in building out and managing a high-functioning team capable of supporting Broads lab spaces with innovative and scalable solutions.
Reporting to the Senior Director Chief Data Officer the Director will be responsible for aligning laboratory technology and operations with the broader strategic vision of the Office of Scientific Enablement within Enterprise IT. They will work closely with scientific leadership lab managers and technology teams across the Institute to scale lab services implement best practices and ensure that laboratory technology supports cutting-edge research efforts.
KEY RESPONSIBILITIES:
Strategic Leadership for Lab IT and Operations:
- Lead the development and execution of a strategic vision for Laboratory Technology and Operations that aligns with Broads scientific mission and fosters innovation.
- Define and prioritize key initiatives to support lab operations at scale while promoting best practices and ensuring that services are flexible and adaptable to meet the evolving needs of the scientific community.
Team Development & Management:
- Build lead and manage a high-functioning cross-disciplinary team including full-time employees (FTEs) and managed service providers (MSPs) ensuring that they are equipped to support the technology needs of research scientists across all lab spaces.
- Empower team members to deliver optimal solutions provide excellent customer service and foster a collaborative work environment.
Lab Technology & Infrastructure Support:
- Oversee the implementation maintenance and operational management of IT infrastructure and services within laboratory environments.
- Ensure seamless acquisition transfer and storage of research data while optimizing lab space technology to support scientific workflows and enhance research productivity.
Data Management & Workflow Optimization:
- Develop and implement standardized repeatable data workflows for labs to ensure robust scientific data management.
- Work closely with scientists and lab managers to ensure that laboratory instruments and technologies generate and manage data in a manner that supports reproducibility scalability and efficiency.
Collaboration with Enterprise IT Teams:
- Serve as a key liaison between the lab spaces and other Enterprise IT groups including Service Desk Systems Administration Networking and others.
- Ensure seamless collaboration and alignment across teams to ensure that research labs receive the IT services and support they require. Identify opportunities for integration and optimization of lab technologies with broader Enterprise IT services.
Vendor & Partner Management:
- Act as the primary point of contact for instrument vendors technology providers and service partners.
- Lead efforts to onboard new instruments coordinate equipment repairs and manage relationships with third-party vendors to ensure high-quality support and technology solutions are provided to Broads research labs.
Incident Management & Support:
- Act as the point of escalation for Lab IT incidents ensuring timely and effective resolution of issues that may disrupt research workflows.
- Establish clear incident management protocols ensuring consistent and efficient response times to technical challenges that arise within lab spaces.
Continuous Improvement & Scaling:
- Continuously assess and improve the performance efficiency and scalability of lab technology operations ensuring that solutions can grow in line with the Institutes research needs.
- Identify opportunities to scale processes improve technology infrastructure and implement best practices to support scientific excellence.
QUALIFICATIONS
Leadership & Team Management:
- Proven experience in managing teams and providing effective leadership in a complex fast-paced environment.
- Ability to recruit develop and mentor a team of diverse professionals ensuring they are equipped to support lab operations and technology needs.
Strong Technical Expertise:
- In-depth understanding of modern computing technology lab IT systems instrumentation and data management within a research environment.
- Proficiency in both Windows and Linux operating systems basic network troubleshooting (e.g. ping traceroute ipconfig) and cloud technologies (e.g. distributed computing cloud storage).
Collaboration & Cross-Functional Partnerships:
- Ability to work effectively across different teams and functions including scientific leadership research staff and enterprise IT teams.
- Skilled in building relationships aligning diverse stakeholder interests and ensuring cohesive collaboration to meet the needs of the scientific community.
Technical Documentation & Process Development:
- Strong experience in writing and maintaining technical documentation for both scientific and technical audiences.
- Expertise in developing and implementing robust procedures and processes that scale across lab environments and integrate seamlessly into broader IT operations.
Data & Workflow Management:
- Demonstrated ability to define implement and maintain effective data management strategies and workflows within laboratory settings.
- Experience in supporting large-scale scientific data systems ensuring compliance reproducibility and high standards of data quality.
Vendor & Service Provider Management:
Experience working with vendors and service providers ensuring that lab equipment and technology solutions are delivered maintained and supported in accordance with research objectives and timelines.
EDUCATION & EXPERIENCE:
- Bachelors or Masters degree in Computer Science Engineering or a related technical discipline. Equivalent experience may be considered.
- 8 years of experience in IT management laboratory technology operations or related fields within research environments including at least 5 years in a leadership role.
- Proven track record of implementing IT solutions in research or laboratory environments scaling operations and managing complex technological infrastructure.
- Experience with lab-specific technologies instrumentation and scientific software systems.
Director, Lab IT and Operations
