Customer Service Assistant 2 [IN-OFFICE]
Customer Service Assistant 2 [IN-OFFICE]
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
9 mos. trg. or 9 mos. exp. in office practices & procedures;
AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people;
AND 9 mos. trg. or 9 mos. exp. in typing keyboarding data entry or word processing;
AND 9 mos. trg. or 9 mos. exp. in operation of personal computer.
Or equivalent of Minimum Qualifications for Employment noted above.
Job Skills - Customer Service
UNUSUAL WORKING CONDITIONS
May be confined to desk answering telephone for 6.5 7 hours per day; may work second or third shift & weekends in units with 24 hour/7 days per week operations.
Background Check Information
A BCI and FBI fingerprint check a background check including a polygraph examination may be required on all selected applicants.
A comparative analysis and/or drug-test may be a requirement of the hiring process.
To request a disability accommodation please email as soon as possible or at least 48 hours prior to the above referenced testing or interview date so any necessary arrangements may be made in a timely manner.
Ohio State Highway Patrols Mission
The Ohio State Highway Patrol provides unbiased professional public safety services through inclusion collaboration and innovation.
Ohio Department of Public Safety - Ohio State Highway Patrol
Report In Location - 1970 W Broad Street Columbus 43223
Hours Worked: 7:30am to 4:30pm; Hours May Vary
***THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK***
Perks of Working for the Ohio Department of Public Safety
Multiple pay increases over the first years of service
Free Parking
Free Gym Access & Walking Path
Daycare On-site
Cafeteria On-site
Helpful Tips for Applying:
1.Be detailed when describing your current/previous work duties. The more the better!! Dont just write see attached resume.
2. Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting.
3. Respond to all questions asked. If you do not have the education/training/experience that is being asked select either No or N/A.
What Youll Do As A Customer Service Assistant 2 with Central Records
Under general supervision of the Central Records Supervisor respond to inquiries public records requests court orders for seals & expungements information requests &/or complaints that require in-depth knowledge of applicable laws rules policies & procedures as they pertain to given situations:
Respond verbally in writing via facsimile &/or face-to-face to requests made by phone in-person &/or mail from internal & external customers requesting copies of traffic crash records air traffic crash records case investigations background investigations polygraphs blood & alcohol results supplemental crash information coroners reports photo applications etc. in accordance with Ohio Public Records Law Ohio Revised Code (ORC) 5502.12 ORC Sec. 149.43 & all applicable Ohio Department of Public Safety (ODPS) & Ohio State Highway Patrol (OSHP) policies & procedures;
Utilize computer program &/or software to redact personal &/or confidential information within requested documents & audio &/or video recordings;
For full position description click here
At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off including vacation personal sick leave and 11 paid holidays per year
- Childbirth Adoption and Foster Care leave
- Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
- Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39) and as outlined in the posting.
Employment Type
Full-Time
