Collections Agent
Collections Agent
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Job Description
Summary
As a Collections Agent reporting to the Collections Manager you will play a critical role in delivering exceptional customer service while managing overdue accounts.
This is a 100% onsite position located in Houston TX.
Essential Job Functions
- Proactively contact customers in arrears via inbound and outbound calls to discuss payment options.
- Adhere to all regulatory and company policies at all times.
- Maintain a professional empathetic and consistent level of service to enhance customer experience.
- Meet and exceed revenue collection goals and call objectives.
- Educate customers on available payment solutions and negotiate suitable repayment arrangements.
- Update customer records efficiently and accurately to reflect all interactions and agreements.
- Address and resolve customer concerns effectively ensuring appropriate follow-up and communication.
- Explain lease agreements clearly to assist customers in understanding their obligations.
- Handle resistant customers with professionalism tact and persistence.
- Assess customer circumstances and determine appropriate actions when negotiating payments.
- Complete necessary administrative tasks to ensure efficient departmental operations.
- Follow strict company procedures to ensure compliance and operational efficiency.
- Other duties assigned by leadership.
Competencies
- Ability to work independently manage time effectively and prioritize workload.
- Strong negotiation skills with the ability to influence customer decisions while remaining professional.
- Demonstrates tact resilience and the ability to handle sensitive conversations with care.
- Capable of building rapport and relating to individuals from diverse backgrounds.
- Accurate typing speed of 45 words per minute with attention to detail.
- Thrives in a fast-paced dynamic environment and embraces change.
- Excellent verbal and written communication skills for engaging with customers via phone and email.
Education/Experience
- High School diploma or GED required.
- Minimum of two years in customer service.
- Familiarity with billing and collections procedures.
- Proficiency in Google Workspace preferred; experience with Salesforce is a plus.
- Bilingual in Spanish preferred.
- Excellent written and verbal communication skills required.
- Strong customer service skills and experience are essential.
Physical Demands
The physical requirements outlined are essential for performing the core duties of this role.
- Primary responsibilities involve regular speaking listening standing walking using hands to handle or feel objects and reaching with arms.
- Occasionally the role may require sitting climbing balancing stooping kneeling crouching or crawling. Employees must be able to frequently lift and move objects weighing up to 10 pounds and occasionally up to 40 pounds.
- Vision requirements include the ability to focus at close and long distances distinguish colors maintain peripheral awareness perceive depth and make precise focus adjustments.
EEO Statement
PosiGen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin ancestry marital status age physical or mental disability or status as a protected veteran. We also consider for employment qualified applicants with arrest and conviction records consistent with applicable laws. If reasonable accommodation is needed to participate in the job application interview process or onboarding please reach out to or to request an accommodation.
Base Salary
$19 - $21 USD
Required Experience:
Unclear Seniority
Employment Type
Full Time
