Technical Support 1
Technical Support 1
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$ 33500 - 44300
1 Vacancy
Job Description
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Technical Support 1About your role:
As a Tech Support 1 you will provide advanced technical support to Fiservs clients helping to resolve complex issues and ensuring high levels of client satisfaction. Your role is critical in enhancing the client experience by delivering timely and effective solutions. You will work closely with a dedicated team of professionals leveraging your expertise to support our clients success and contribute to Fiservs commitment to excellence.
What youll do:
Provide advanced technical support to clients resolving complex issues efficiently.
Collaborate with internal teams to ensure client issues are resolved in a timely manner.
Document client interactions and solutions for future reference.
Identify and escalate critical issues to relevant departments.
Contribute to process improvement initiatives to enhance client support services.
Engage in continuous learning and development through various training programs and on-the-job experiences.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience youll need to have:
2 year(s) of experience in technical support or customer service
1 year(s) of experience in troubleshooting and problem resolution
1 year(s) of experience in technical documentation
1 year(s) of experience in client interaction and communication
2 years of an equivalent combination of educational background related experience and/or military experience
Experience that would be great to have:
Knowledge of financial technology products
Understanding of network troubleshooting
Experience with remote desktop support tools
Salary Range:
$33500.00-$44300.00These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.
It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Employment Type
Full-Time
