Bilingual Lead Care Manager (Spanish Speaking)
Bilingual Lead Care Manager (Spanish Speaking)
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Job Description
About Pair Team
Pair Team is on a mission to improve the wellbeing of underserved communities by connecting them to high-quality care.
Pair Team cares for the highest-need Medicaid recipients through a community-led model. We build local partnerships with shelters food pantries and other community-based organizations to turn them into a site of care. As a support system for the community we provide wraparound clinical services up-skill CBO staff to become Community Health Workers and utilize our proprietary data-driven technology platform Arc for care coordination. Through Medicaid MCOs we provide healthcare for hard-to-reach high-need individuals while sharing healthcare dollars with community groups to expand their social support programs.
Our Values
- Lead with integrity:We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
- Embrace challenges:We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
- Break through walls:We go the extra mile for our patients partners and one another and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
- Act beyond yourself:We build each other up and respect boundaries. We seek first to understand and assume positive intent.
- Care comes first:We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission and ensure that we are taking care of ourselves in order to care for others.
In the News
- Forbes: For Pair Team Accessibility Is About Delivering Healthcare To Those Who Need It The Most
- TechCrunch: Building for Medicaids regulatory moment with Neil Batlivala from Pair Team
- Axios:Pair Team collects $9M for Medicaid-based care
About the Opportunity
Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Bilingual Lead Care Manager who is willing to think creatively and empathically to help our team change the way people access healthcare.
We seek a full-timeBilingual Lead Care Managerto play a critical role in our whole-person interdisciplinary care model responsible for directly outreaching and engaging with individuals living with Serious Mental Illness/ Substance Use Disorder experiencing homelessness and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide.
This role requires a strong field presence to engage patients where they are. While some responsibilities can be completed remotely a significant portion of your work will involve meeting patients face-to-face in community settings homes or shelters to build trust and deliver care directly.
What Youll Do
- Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
- Use relationship-based strategies to support members with social support navigation understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
- Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
- Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan
- Supports nurse care manager behavioral health care manager nurse practitioner and Community Engagement Specialist with delegated tasks
- Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager behavioral health care manager and nurse practitioner before taking clinical actions
- Consistently meet monthly encounter metrics to ensure compliance with health plan regulations
- Identify and break down barriers ensuring individuals continuation with the program
- Assists individuals in securing connection to community supports by scheduling appointments managing referrals and ensuring timely follow-ups
- Coordinate physical care management appointments through collaboration with external and internal providers
- Utilize external and internal online platforms to collaborate with team members and carry out daily tasks
What Youll Need
- 1 year of experience in a healthcare setting preferably in case management or social work setting
- You are physically located in Los Angeles California
- Field Ops requires you to maintain reliable transportation for engagement at clinic community based organization and health system partner locations
- Virtual Ops requires a quiet HIPAA compliant and internet connected space
- Bilingual English/Spanish
- Strong understanding of cultural fluency
- High degree of empathy
- Ability to work collaboratively in a multidisciplinary team
- An eye for optimization
- Organizational skills
- Ability to remain patient when faced with adversity
- Strong technical skills and comfort with technology innovation past experience with CRM databases basic Excel Word email and video conferencing
- A valid drivers license and auto liability insurance
Because We Value You
- Salary: $25/hour
- Comprehensive health vision & dental insurance
- 401k
- Monthly $100 work from home expense stipend for your WFH days
- Gas reimbursements for your on-site engagement days
- Flexible vacation policy -- take the time you need to recharge!
- We provide all of the equipment needed for the role
- Opportunity for rapid career progression with plenty of room for personal growth!
Pair Team is an Equal Opportunity Employer. At Pair Team we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race color religion sex (including pregnancy gender identity and sexual orientation) national origin marital status age disability political affiliation military service genetic information or any other characteristic covered by federal state or local law.
Pair Team participates in E-Verify to verify employment eligibility for new hires.
Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer candidates will undergo comprehensive employment background checks including; criminal history reference checks and driving records if a role requires vehicle use.
The talent team will only reach out via email from @ email addresses. We do not conduct any TA business outside of our @ emails. If youre ever concerned about spam or fraudulent activity please reach out to .
Note: Please be aware that while we sincerely appreciate your interest due to the high volume of requests were unable to respond to general position inquiries sent to To apply for a position with us please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below.
Thank you!
Required Experience:
Manager
Employment Type
Hourly
