Head of VIP
Head of VIP
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Job Description
We are looking for an energetic and industry experienced Head of VIP who will be responsible for maintaining and growing player relationships striving to increase player growth and retention. A strong leader who has a logical and methodical approach to problem solving. This person will have a strategic mindset both in people management and market performance working to create the perfect environment for the highest level of VIP player management. The person who fills this role will need to have strong analytical skills and have worked on multiple markets and licenses. Leading a big team impersonal skills and team management is essential.
Tasks
- Manage a large team of experienced VIP managers in multiple locations
- Experienced in reading data and monitoring market trends
- Implement multi market/brand player growth and retention strategies
- Experienced in responsible gaming best practices
- Control the day to day activities and goals of the VIP team
- Monitor the quality of the VIP service
- Oversee the productivity of the VIP team
- Meet and exceed the VIP financial targets
- Communicate and liaise with other departments
Requirements
- At least 2 years experience in a Team Leader or Head of VIP role in the iGaming industry
- Data-driven decision-making ability with an analytical approach
- Setting and delivering KPIs for the VIP department
- VIP management experience is a must
- Proven experience of building and managing relationships
- Excellent communication skills in English plus any other european language
- Negotiation skills
Benefits
Learning and development opportunities and interesting challenging tasks;
Relocation package (tickets staying in a hotel for 2 weeks);
Company fitness corner in the office for employees;
Opportunity to develop language skills and partial compensation for the cost of language classes;
Birthday celebration present;
Time for proper rest and 24 working days of Annual Vacation;
Breakfasts and lunches in the office (partially paid by the company).
Employment Type
Full Time
