Operations Coordinator (OSES)
Operations Coordinator (OSES)
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54000 - 54000
1 Vacancy
Job Description
This is a remote position.
Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break.
Responsibilities:
- Manage end-to-end job lifecycle in AeroFlow including scheduling documentation and financial tracking
- Process and audit completed jobs ensuring all required information (photos notes materials) is properly documented
- Create and send invoices within 4 business hours of job completion
- Coordinate client communications and maintain high service standards
- Monitor and manage accounts receivable/payable processes
- Implement and maintain customer feedback and review systems
- Document and optimize operational processes and workflows
- Ensure compliance with job documentation requirements
- Coordinate scheduling and resource allocation
- Maintain and update core business systems and processes
- Generate and review monthly financial reports
- Manage customer service communications across multiple channels
- Send and track customer satisfaction surveys and review requests
- Audit job profitability and maintain accurate cost tracking
Scopes:
- Client Communications and Lead Management
- Response time within 4 business hours
- Maintain consistent customer experience
- Manage real-time chat and communications
- Track client satisfaction metrics
- Response time within 4 business hours
Requirements
- Strong proficiency with business management software particularly AeroFlow
- Excellent attention to detail and process orientation
- Strong written and verbal communication skills
- Experience in operations coordination or similar administrative role
- Ability to manage multiple priorities and meet tight deadlines
- Problem-solving mindset with focus on process improvement
- Understanding of basic accounting principles and job costing
- Commitment to maintaining high quality customer service standards
- Self-motivated with ability to work independently
- Experience with documentation and process improvement
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Strong proficiency with business management software, particularly AeroFlow Excellent attention to detail and process orientation Strong written and verbal communication skills Experience in operations coordination or similar administrative role Ability to manage multiple priorities and meet tight deadlines Problem-solving mindset with focus on process improvement Understanding of basic accounting principles and job costing Commitment to maintaining high quality customer service standards Self-motivated with ability to work independently Experience with documentation and process improvement Independent Contractor Perks HMO Coverage for eligible locations Permanent work from home Immediate hiring Steady freelance job ZR_23886_JOB
Employment Type
Full Time
