NOC Front-Office Engineer
NOC Front-Office Engineer
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Job Description
- Provide technical support via phone or email
- Answer and record requests related to the functionality of Internet Data Voice Service and IT Service
- Efficiently troubleshoot and resolve customer or network issues including routing switching VPN VoIP email hosting DNS cloud etc.
- Open update and close tickets accurately and in a timely manner
- Ensure all customer alarms are answered promptly and in accordance with internal procedures maintaining constant contact with customers
- Dispatch field teams and assist them remotely with troubleshooting tasks at customer locations or within the Backbone network
- Analyze incidents and escalate any improvement requirements
- Manage faults in the national and regional network adhering to established procedures
- Stay updated with the latest technologies through our extensive training program
- Work in shifts to cover a 24/7 schedule
Qualifications :
- Graduation from a technical university or equivalent technical knowledge
- A strong desire to apply engineering knowledge to achieve both personal and team objectives
- Experience or enthusiasm for working with customers demonstrating sociability good listening skills and effective communication
- Ability to quickly understand and address problems consistently finding timely solutions
- A keen interest in learning and working with new technologies
- Enjoyment in finding solutions even when creativity is required
- Comfort in taking control of situations especially when team success depends on it
- Proficiency in English
Additional Information :
Project duration: 6 months with the possibility of extension
Hybrid Work Mode: 2 days per week from the office
Benefits:
Full access to foreign language learning platform
Personalized access to tech learning platforms
Tailored workshops and trainings to sustain your growth
Medical subscription
Meal tickets
Monthly budget to allocate on flexible benefit platform
Access to 7 Card services
Wellbeing activities and gatherings
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
