Front Desk Agent
Front Desk Agent
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Salary Not Disclosed
1 Vacancy
Job Description
The Front Desk Agent is the first point of contact for guests and plays a key role in delivering a positive guest experience. This position is responsible for providing excellent customer service answering questions and assisting with reservations and guest requests. The Front Desk Agent will effectively check guests into and out of the resort by performing the following duties while maintaining a friendly helpful and professional attitude at all times.
- Greets guests with a friendly attitude and checks them in and out of their rooms.
- Gives room keys to guests and lets Bell Services know when help is needed.
- Sorts and organizes incoming mail and messages for guests.
- Sends and receives phone messages clearly and accurately.
- Answers questions about the hotel local restaurants shops and attractions.
- Keeps track of which rooms are available and updates guest records.
- Calculates charges takes payments and gives correct change.
- Makes and confirms room reservations for guests.
- Adds charges for things like room service phone calls or dining to guest accounts.
- Helps guests book restaurant reservations transportation and local activities.
- Assists guests with placing valuables in the hotels safe or safety deposit box.
- Completes nightly bucket checks to make sure records match guest activity.
- Listens to guest concerns and helps find quick helpful solutions.
Patrolling Duties if applicable based on property
- Performs periodic property walks and perimeter checks by foot or golf cart to ensure a safe and secure environment.
- Monitors entry points and verifies access for guests vendors and visitors at this gated resort property.
- Observes and reports any suspicious activity or safety concerns to the appropriate personnel.
- Does not intervene in incidents; follows protocol by contacting 911 or on-site security when needed.
- Ensures common areas remain orderly and communicates any maintenance or safety issues to the appropriate departments
Qualifications :
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience
- Previous experience in customer service or hospitality preferred but not required
- Experience handling cash credit card transactions or using a point-of-sale system is helpful
- Comfortable using phones and basic computer systems
- Additional hospitality or customer service training is a plus
Education & Certifications
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Skills/Knowledge
- Friendly and professional communication skills
- Strong attention to detail and accuracy
- Ability to stay calm and courteous in busy or stressful situations
- Basic math skills for handling payments and change
- Ability to multitask and manage time effectively
- Dependable and punctual with a strong work ethic
- Basic understanding of hotel check-in/check-out procedures
- Familiarity with using office equipment (phone computer printer)
- Awareness of local attractions restaurants and transportation options
- Understanding of privacy and guest confidentiality policies
- Willingness to learn hotel systems safety procedures and service standards
Additional Information :
Why VI by Westgate Resorts
- Comprehensive health benefits medical dental and vision
- Paid Time Off (PTO)
- Paid Holidays
- 401K with generous company match
- Flexible Spending Accounts
- Employee Assistance Program (EAP)
- Life Disability Accident Critical Illness & Hospital Insurance
- Exclusive discounts for Team Member
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
