Software Test Engineer - Sr. Consultant level
Software Test Engineer - Sr. Consultant level
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1 Vacancy
Job Description
This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a technical/functional team member and works mostly independently with guidance only in complex situations. The analyst will analyze and troubleshoot requirements procedures and problems to automate or improve existing systems under broadly defined practices and procedures. Work with developers in analyzing and developing process improvements for system administration/environmental build function.
Responsibilities:
The Global Client Certification and DPS support team has the following responsibilities:
Collaborating with the clients Visa QA and the Implementation groups to understand the client requests and system availability.
The focus of this role is to support client requests from several input channels help the clients test new and current services including regression testing data creation and beta testing. The analyst will build test suites for services that include Business Enhancement releases as well as DPS Maintenance releases
- Provide day-to-day support to client institutions including response to customer inquiries related to complex applications issues or questions and ensure customer expectations are exceeded.
- Identify troubleshoot and resolve complex processing application usage or business issues.
- Proactively identify and own issues through resolution working with business or development groups.
- Perform network / system diagnostics and transaction research to analyze and resolve endpoint problems in both the test and production.
- Understand customer needs business requirements and priorities. Develop solutions and recommendations based on business needs.
- Assess operational opportunities to increase service quality or efficiency and function as liaison for customers between other Visa groups
- Educate customers on software applications usage and functionality.
- Manage 1st and 2nd level technical support and operational customer service needs for Visa.
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
Qualifications :
Basic Qualifications:
- 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 2 years of work experience with a PhD
Preferred Qualifications:
- 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 3 or more years of experience with a PhD
- Bachelors in Information Systems or equivalent combination of education and experience
- Typically requires a minimum of 2-5 years experience in a QA/development role in software financial or information services.
- Demonstrated experience in test planning test design test strategy and test execution.
- Defines the quality space and roadmap to address it emphasizing development processes and testing.
- Serves as a quality lead for large cross-functional cross-organizational projects helping to define the software development processes and scoping the test requirements. Leads other analyst in gathering test requirements and creating quality test plans for large complex projects.
- Proficiency with troubleshooting and resolving complex technical issues related to web-based software applications.
- Must be a self-starter with proven abilities in organizational conceptual and logical problem solving.
- Proficiency providing technical and consultative support to external customers and identify business needs.
- Ability to manage assignments that are of diverse scope and complexity and require significant initiative and judgment.
- Proficiency of client-server networking and database management.
- Excellent verbal written presentation and interpersonal skills are required.
- Experience in Agile or Scrum software development methodologies.
- Knowledge in testing web technologies services and physical devices. Understanding of Java technologies XML JS CSS and HTML.
- Knowledge in Microsoft .NET Java VB and Java script programming capability.
- Knowledge in Automation Testing Tools.
Additional Information :
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 120900.00 to 175400.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
