Technical Support Specialist
Technical Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Does the idea of leading change in a high-compliance tech-forward environment excite you Step into a unique opportunity where your IT support skills will directly impact mission-critical systems in a highly specialized field. This isnt your average help desk roleits a chance to become the technical backbone of proprietary systems used across regulated industries.
Job Overview:
Were looking for a Technical Support Specialist to join a dynamic team that bridges software systems integration and customer-facing troubleshooting. Based onsite in Grand Rapids MI this role focuses on supporting PC-based systems and SQL-driven applications deployed in the field. Youll be the first line of technical defense ensuring system uptime data integrity and user success. If youre ready to pivot into a high-responsibility role with long-term growth potential this is the move.
Key Responsibilities:
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Serve as the primary point of contact for software and system-related support inquiries
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Diagnose resolve and document issues related to software networking and system performance
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Utilize VPN and remote access tools to support client-deployed equipment
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Configure and test PCs prior to deployment with minimal hands-on installation required
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Collaborate with engineering and project teams during testing and field launches
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Maintain clear records in a ticketing system and contribute to process documentation
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Support end-users with proprietary software focusing on compliance reporting and performance
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Manage daily technical tasks with minimal supervision often under tight timelines
Required Qualifications:
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Foundational IT experience in PC troubleshooting Windows configuration and networking basics
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Proficiency with VPNs remote desktop tools and help desk software
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Strong verbal and written communication skills
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Self-driven detail-oriented and able to work independently with remote teams
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Comfortable learning new platforms and industry-specific software
Preferred Qualifications:
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13 years in technical support IT help desk or customer-facing systems support
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Familiarity with SQL databases or willingness to learn basic SQL troubleshooting
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Experience in compliance-heavy industries such as logistics tobacco or finance
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Exposure to ERP systems reporting tools or software/hardware integration environments
Roles that should consider applying:
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Technical Support Specialist
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Remote Systems Support Technician
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Software Support Technician
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IT Support & Field Systems Analyst
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End-User Systems Support
What if your next job helped you pivot into a specialized high-impact role where youre not just solving problemsyoure keeping entire systems operational in the moments that matter most This is your chance to build a rewarding career in an environment that values accuracy reliability and forward thinking. If youre ready to evolve your technical support career into something bigger we want to hear from you.
Employment Type
Full Time
