Senior L1/L2 Support Specialist
Senior L1/L2 Support Specialist
Posted on :
12-06-2025
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1 Vacancy
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Job Description
Job Title: Senior Operations Specialist (L1/L2 Support Business Support)
Experience: 6-8 Years
Shift: Night Shift (8 AM to 5 PM EST)
Job Summary:
We are seeking a highly skilled Senior Operations Specialist with 6-8 years of experience to provide L1/L2 support and business support for our operations team.
Key Responsibilities:
- Provide L1/L2 support for business users and technical teams.
- Work closely with internal stakeholders to resolve business and operational challenges.
- Analyze system performance identify bottlenecks and recommend improvements.
- Respond to incidents service requests and technical queries efficiently.
- Coordinate with product vendors and IT teams to escalate and resolve complex issues.
- Maintain proper documentation of issues resolutions and troubleshooting processes.
- Conduct training and knowledge-sharing sessions as needed.
- Ensure adherence to SLAs and compliance standards.
Required Skills & Qualifications:
- 6-8 years of experience in operations support L1/L2 support or business support roles.
- Strong analytical and problem-solving skills.
- Ability to troubleshoot and resolve application and business process issues.
- Excellent communication and interpersonal skills.
- Ability to work independently and within a team in a fast-paced night-shift environment.
- Strong documentation skills and experience with ticketing tools (e.g. ServiceNow JIRA etc.).
Detail-oriented and proactive Cybersecurity Analyst with strong expertise in Vulnerability Management, Incident Response, and Security Automation. Experienced with industry-leading tools such as Microsoft Sentinel, Nessus, Sophos, and Microsoft Defender for Endpoint. Adept at investigating phishing threats, building insightful Power BI dashboards, and automating security workflows using Logic Apps, Power Automate, and scripting in Python, PowerShell, and Batch. Certified in SC-200, AZ-500, and CEH with a hands-on approach to improving organizational security posture. ________________________________________ Key Responsibilities: Vulnerability Management: o Conduct regular vulnerability scans using Nessus, analyse results, and coordinate remediation plans with infrastructure and application teams. o Prioritize vulnerabilities based on risk and business impact using CVSS scoring and asset criticality. Security Incident Response: o Investigate and respond to incidents using Microsoft Sentinel SIEM, including log correlation, alert triage, and threat hunting. o Prepare detailed incident reports and support recovery and post-incident analysis. Phishing Analysis & Email Threat Defense: o Analyze reported phishing emails, extract indicators of compromise, and respond using Microsoft security tools and threat intelligence sources. Endpoint Security: o Deploy, configure, and manage endpoint security using Microsoft Defender for Endpoint. o Respond to endpoint threats, isolate machines, and investigate behavioral anomalies. Microsoft 365 Security: o Support O365 security operations including MFA configuration, mailbox auditing, and role-based access management. Nice to Have Security Dashboards & Reporting: o Design and manage Power BI dashboards to visualize key security metrics, alert trends, and vulnerability status for stakeholders. Security Automation & Scripting: o Build and maintain automated response workflows using Azure Logic Apps and Power Automate for incident enrichment, ticketing, and notifications. o Develop security automation scripts using Python, PowerShell, and Batch for data parsing, log analysis, and custom tool integrations
Education
BE Btech
Employment Type
Full Time
Key Skills
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