Claims Manager

Zolman Restoration is seeking a Claims Manager to join our team!

Three reasonsYOUshould join theZolman Restorationteam:

#1Integrity character and the values of our incredible team of restoration experts and professionals make us exceptional. We live and work by our core values!

#2Zolman Restoration is committed to becoming the leader in our industry by consistently delivering outstanding customer care and best-in-class quality. Our mission is to maintain the highest level of integrity and professionalism while we restore a structure to its pre-loss condition.

#3Zolman Restoration has been repeatedly recognized with several national and local awards including101 Best & Brightest Companies to Work For and Crains Cool Places to Work.

• Proficiency in Xactimate (Level 1 or 2 certifications preferred but not required)
• Understanding of insurance Third Party Administrators and program guidelines preferred
• High school education or G.E.D. required.
• Valid drivers license and satisfactory driving record required
• IICRC Certifications preferred
• Experience with Xactimate required.

• Ability to write accurate estimates.
• Knowledge of insurance carrier requirements
• Ability to learn and adapt estimates to internal formal currently used.
• Strong customer service skills with the ability to empathize with customers under stressful situations.
• Ability to follow up and follow through on estimate/supplement approvals.
• Ability to dig deep to understand the estimating process and ask the right questions to get the answers Zolman needs to move the project forward.
• Strong documentation skills. All communication documented in internal/external sources such as DASH Xactanalysis and TPA software.
• Drive to increase program scores in areas such as requested revisions and estimate approvals.
• Flexible to incoming emergencies and issues outside of work hours.
• Identifies process inefficiencies and comes up with solutions.
• Basic computer and smart phone skills; Database Web and Microsoft Office (Word Excel and Outlook)
• Communicates effectively and professionally with adjusters and TPAs.
• Plans and manages workload to meet deadlines.
• Participates as an active member of the team.
• Expresses thoughts and ideas clearly through written and verbal communication.
• Takes direction and works under minimal supervision.

• Must demonstrate and model Zolman Restorations core values
• Create estimates for repair work based upon site inspections.
• Manager supplement requests from assigned Project Managers.
• Complete estimate peer reviews.
• Complete kick off meetings with accounting project managers and project engineers prior to handing over claim to Project Management Team.
• Complete Baton Pass between Zolman Project Management team and Zolman customer.
• Be able to explain work authorization to customers and ensure proper paperwork is signed and uploaded to DASH prior to work beginning.
• Must be comfortable understanding accounting documents and collecting deductibles prior to starting repairs.
• Be able to explain estimates to insurance adjusters carriers and TPAs to ensure jobs are estimated correctly and can be profitable when work is performed by a Project Manager.
• Ensure that all file notes and paperwork are updated on a regular basis. Detailed documentation is a requirement of this position.
• Have a strong understanding of program requirements and changes and disseminate this information to the team as needed.
• Occasionally perform Matterport when required.
• Assist in backing up the team during PTO.
• Participate in 24 hour on call rotation and respond with a maximum sense of urgency (once every 10-12 weeks.)
• Some evening and weekend hours are necessary as the firm is a 24/7 disaster response company.
• Some travel may be required based up on requested work.
• Other duties as assigned.

Our company is proud to be an equal opportunity workplace that is strives for inclusion. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity veteran status or any other protected group. If you have a disability or special need that requires accommodation please let us know by contacting our VP of People Myra Ebarb atfrom People and Perks with any questions or requests for accommodation.

To all recruitment agencies: We do not accept non partner agreement agency resumes. Please do not forward resumes to our team members partners or any other company location. We are not responsible for any fees related to unsolicited resumes.