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You will be updated with latest job alerts via emailJob Title: Customer Support Representative (CSR)
Office Location: Gojra Pakistan
Office Timings: 9:00 AM 6:00 PM
Note: We provide furnished accommodation and three meals a day for outstation employees.
At TriVA Global we are a dynamic force in the IT and digital solutions industry specializing in e-commerce growth web development AI-driven services and digital marketing. Our mission is to empower businesses with dedicated results-driven support through expert service pods tailored to enhance efficiency visibility and profitability.
Our expertise spans:
Amazon & marketplace growth
Google Ads & PPC management
Shopify management
Social media marketing
Video editing graphic design
Prompt engineering & AI services
Lead generation & personal branding
We help businesses scale and thrive in the digital landscape through cutting-edge strategies and collaborative execution. Lets build the future together!
We are seeking a Customer Service Representative (CSR) who is empathetic proactive and committed to delivering exceptional client support. In this role youll serve as the first point of contact for our customersaddressing inquiries resolving issues and ensuring a high standard of satisfaction and service excellence across all platforms.
Handle incoming customer queries via phone email chat and social media in a timely and professional manner
Provide accurate product/service information to assist customers effectively
Resolve product or service complaints by clarifying the customers issue and determining the best solution
Maintain detailed records of customer interactions using CRM software
Collaborate with internal teams (sales marketing operations) to ensure prompt resolution of customer issues
Follow up on customer feedback and ensure issues are fully resolved
Meet or exceed performance metrics including response time resolution rate and customer satisfaction scores
Contribute ideas for improving customer support processes and tools
2 year of experience in a customer service or client-facing role (BPO or e-commerce preferred)
Strong verbal and written communication skills
Ability to stay calm and empathetic under pressure
Good problem-solving skills and attention to detail
Proficiency with CRM tools and office software (MS Excel Google Workspace etc.)
Bachelors degree in Business Communications or related field (preferred)
Fluency in English (Urdu and other languages are a plus)
Competitive salary
Growth opportunities within a rapidly expanding company
Supportive work environment and continuous learning
Furnished accommodation 3 meals per day for outstation hires
Performance-based bonuses and rewards
Full Time