Italian Reservations Agent in Malta
Italian Reservations Agent in Malta
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Job Description
Kickstart Your Career in Car Rental Customer Support!
Are you passionate about travel and thrive on delivering top-tier customer support Join our team as a Reservations Specialist and assist customers from around the world while gaining valuable experience in the dynamic car rental industry.
Role Overview:
As a Reservations Specialist youll handle customer requests related to bookings modifications and cancellations through various channelsincluding phone chat email and social media. Youll guide customers through rental options explain policies and pricing and ensure a smooth and stress-free rental process. With full training and support youll be part of a high-energy team committed to exceptional service and customer satisfaction.
Key Responsibilities:
- Deliver high-quality support across multiple platforms
- Help customers book amend or cancel car rentals
- Clearly explain pricing details insurance options and rental policies
- Assist with questions related to pick-up return and payments
- Provide recommendations on vehicle types and rental locations
- Coordinate with internal teams to resolve more complex issues
- Keep accurate logs of interactions and resolutions
- Stay up to date on policies offers and rental procedures
- Engage in continuous learning to develop skills and grow within the role
Requirements:
- Fluent in Italian (C2 level)
- Fluent in English (C1 level)
- EU citizenship or Maltese Residency Card
- 0-1 year experience in customer support
- Strong leadership analytical and communication skills
- Eagerness to learn and grow
Why Join Us:
- Attractive Salary: We offer a salary that reflects your skills and commitment
- Language Bonus: Receive an additional bonus for your proficiency in Italian
- Performance Bonus: Earn extra rewards based on your individual success
- Health and Life Insurance: Enjoy comprehensive coverage for your well-being
Onsite Work: Engage and grow in a collaborative office environment
Ready to take off with the International Airline Support Project Apply today and well reach out to you soon!
Employment Type
Full Time
