German Customer Support - iGaming
German Customer Support - iGaming
Posted on :
05-06-2025
Employer Active
1 Vacancy
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Job Description
Our client a fast growing company operating in the digital marketing sector for the iGaming industry is seeking to recruit a German Speaking Customer Service Agent to join their team in Malta or Cyprus.
Responsibilities
- Helping internal and external customers
- Contacting other departments when there is an issue to be solved
- Keeping customer request queues as low as possible
- Customer research (bonuses deposits transactions betting slips documents bet calculations)
- Handling customer request queues assigned accordingly to workload
- Having a high knowledge of products offered by the company
- Attending team meetings and activities
- Taking over in the absence of their Line Manager
- Escalating Technical Issues
- Responsible for the Emergency Procedure;
- Chat and Email quality assurance;
- Analyzing any promotion before its launched;
- Responsible for the Banned procedure.
Requirements
- Graduation of high school or post-secondary school
- Work experience preferably at least one year in a similar role within online customer service
- Skills - strong communication skills; knowledge of Internet related software
- Bilingual or native fluency in German both written and spoken
- Available to work on shifts bases covering Monday to Sunday
- Health insurance from the beginning
- Up to 50 gym/fit allowance
- Therapist line 24h
- Coffee fresh fruit
- Team activities summer and winter parties
- Flat hierarchy
- Hybrid work
Employment Type
Full Time
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