Assistant Manager - Life Insurance Training
Assistant Manager - Life Insurance Training
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. expertise in data technology and AI.
Inviting applications for the role of Assistant Manager - Life Insurance Training
In this role they need to Ensure 100% adherence to SOPs/Update trackers update dissemination error root cause analysis training needs identification planning and conducting refreshers knowledge assessments
Responsibilities:
Take ownership for New Hire Training & Knowledge Management
Timely & effective pre- process & process trainings
Ensure100% adherence to SOPs/Update trackers update dissemination error root cause analysis training needs identification planning and conducting refreshers knowledge assessments
Adherence to Genpact business training common minimum practices
Daily touch points with process trainers SME to effectively drive knowledge management and people development practices
Maintain key records like working files email for reference and audit purpose
Qualifications we seek in you!
Minimum Qualifications:
Any graduate except B. Tech and Technical Graduation & Law
Relevant experience in Customer Service & Claims backend operations experience in Life Insurance
Preferred-prior Transitions/ knowledge transfer experience/engagement to enable smooth knowledge capture/ transfer
Preferred skills:
Proven work experience preferred in Customer Service backend operations experience in Life Insurance
Excellent Interpersonal skills!
Proactive communication & High analytical skills! should be able to foresee issues and suggest solutions with impactful data
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at and on LinkedIn X YouTube and Facebook.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Manager
Employment Type
Full-Time
