Sr. Customer Success Manager
Sr. Customer Success Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Senior Customer Success Manager
Location: Latin America (Remote)
Type: Full-Time C2-Level English Required
About the Role
Were looking for a hands-on relationship-driven Senior Customer Success Manager to own post-sales client outcomes with our strategic customers. This is not your typical CSM role youll be the go-to partner for onboarding adoption and long-term success. Youll work directly with primarily US-based and some EMEA clients to solve problems drive product usage and deliver white-glove service every step of the way.
What Youll Do:
- Lead onboarding training and implementation for new clients
- Build and maintain long-term trust-based relationships with key stakeholders
- Act as a strategic advisor and problem-solver across support strategy and technical issues
- Personally handle workflow optimization product adoption and ongoing account growth
- Drive renewals and expansions by delivering measurable value
- Collaborate cross-functionally with Product Support Engineering and Sales to advocate for client needs
- Own all aspects of the customer journey no delegation no red tape
- Join client Slack channels schedule ad hoc Zoom calls and help clients work through technical or operational roadblocks
What Were Looking For
- 3-5 years in high-touch Customer Success or client-facing B2B SaaS roles
- Proven experience managing onboarding training renewals and expansion
- Exceptional communication and project management skills
- Comfortable working directly inside client workflows and systems (Slack spreadsheets etc.)
- Self-starter with an ownership mindset and consultative approach
- Strong relationship-building and problem-solving instincts
- Fluent English (C2 level) with excellent written and verbal communication
- Familiarity with tools like HubSpot Zoom Google Workspace and Notion
- Bonus: Experience with internal tools onboarding platforms or workflow automation (e.g. Zendesk Asana Lattice Calendly Zapier)
Experience working with USA based B2B SaaS startups
Nice to Have
Background in onboarding/implementation roles or professional services
Experience supporting HR tech internal comms platforms or enablement tools
Experience in B2B SaaS Sales since many of our clients are sales enablement teams
Worked with complex SaaS tools involving integrations automations or calendaring
Familiarity with Salesforce
Avoid This Role If
- You prefer scaled/tech-touch models with minimal client interaction
- Youre focused mostly on churn prevention or renewal metrics
- You delegate onboarding or dont enjoy hands-on troubleshooting
Company Overview
Job description provided by a nearshore recruiting and staffing agency.
Employment Type
Full Time
