Customer Service Advisor
Customer Service Advisor
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Job Description
Remarkable people; remarkable career.
Are you ready to rediscover remarkable and make a positive impact on peoples lives At GMHBA every day brings an opportunity to empower and support communities to live well. Join us to be part of something meaningful and discover the remarkable benefits of working at GMHBA.
GMHBA takes pride in being an Australian not-for-profit health insurance and healthcare company that truly values its members. For a rewarding 90 years weve been dedicated to serving the community and as a result have become one of Australias leading regionally based private health insurers. We live and breathe exceptional care and are dedicated to making GMHBA a remarkable place to work. We value building connections embrace individuality and maintain a supportive performing culture. GMHBA offers a flexible workplace a community-focused culture and a great regional lifestyle
Description
About the opportunity
We are looking for Customer Service Advisors to join our Private Health Insurance Branch team in a part time ongoing role (16.5 hours per week).You will be based across two locations- Leopold and the Geelong Health Hub.
As part of our branch team youll provide an exceptional customer experience to our members about their health insurance products and services as they visit our store. Youll complete a range of tasks around our members accounts such as processing claims payments membership changes and follow ups as well as promote our range of health services including eye care dental and wellbeing reward programs. You will also support our inbound and outbound member campaigns which are designed to make sure our members get the most out of their insurance.
Our members come first. And youll be an important part of that.
Skills And Experiences
About you
Youll bring:
Excellent people skills - youve worked in busy face customer service roles (like retail hotels travel or hospitality) and youre passionate about delivering an exceptional customer experience every time.
Great communication and professionalism at every turn. Youll be the face of GMHBA talking to our members in person as well as email and phone.
A talent for explaining complex information in a simple way to our members. Because of the business were in youll be referring to policies premiums procedures and regulations regularly.
A drive to get the details right in the information you provide to our members and the tasks you complete for them
The initiative to seek out the right solution for our members because you care.
A team player. Youre self-motivated organised and pride yourself on hard work with a willingness to deliver on and exceed targets for yourself and your team.
Resilience and confidence. You set a path and a clear example for others to follow!
Youll get access to a range of great team member benefits
Discounted health insurance
AIA Vitality our award-winning health and wellbeing program
Healthier Together Us our in-house online health portal
We celebrate our successes through regular social events reward and recognition programs and a calendar of community connected events
A paid day of community volunteering each year
Ongoing learning development and opportunities to continually develop and advance your career
Plus youll be part of a great team of private health insurance experts who are genuinely passionate about putting our Members first.
The information you need to know
Permanent part time role working 16.5 hours per week. Your roster will be Tuesday (9.45 16.15) Wednesday (9.45 16.15) and Saturday (8.45-13.15).
Youll start on 7th July 2025 with three weeks full time paid training to get you ready to help our members
We can only accept applications if you have the right to work in Australia
The salary for this position is $67526 per annum paid pro rata ($34.713 per hour)
If you believe you would be a great fit to the rolebut dont quite tick all of the boxes we encourage you to apply.
Lets get started.
Submit your application online today. Applications close Wednesday 18th June 2025.
If you have any questions about this position or the recruitment process please reach out to the careers team at
At GMHBA we value a diverse and inclusive culture. We are committed to creating a workplace where every single person feels valued and can be their true authentic selves. It allows us to be more reflective of our community have a range of perspectives and better support our customers members and patients. We encourage candidates with diverse backgrounds experiences perspectives and beliefs to apply for this role.
In submitting an application you agree that you have read and accepted the terms and conditions of our recruitment privacy statement: note candidate screening and interviews may commence prior to the closing of the advertisement so get your application in as soon as possible.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
