Teleradiology Systems Specialist
Teleradiology Systems Specialist
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Job Description
Teleradiology Systems Specialist
About TMC
Telemedicine Clinic (TMC) pioneered teleradiology services in Europe when it was founded in 2002 and has since become a vital partner for more than 120 radiology departments in the UK Sweden DenmarkandNorway. In November 2017 TMCbecamepart of Unilabs a leading European provider of clinical laboratory testing and medical diagnostic.
More and more European hospitals are realising the advantages of managing their reading capacity incollaborationwith TMC. This year our team of more than 260 highly specialisedradiologists will reportover630000 cases making a significant positive impact on the life of patients and hospital staff.In additionto our radiology reporting service TMC offers pathology reporting services IT-infrastructureandsoftware to its hospital clients as well as training for radiologists (TMC Academy).
Besides this decent track record we believe that whatismost special about TMC is its culture. Many people say that TMC has the feel of a thriving start-up and they are surprised at how kind and caring we are when dealing with each other and our business partners. If you are interested you can learn more about our culture intheTMC Culture Book.
The Opportunity
As a Teleradiology Systems Specialist you will play a pivotal role in maintaining and supporting a robust secure and high-performing IT environment.
Your mission is to ensure the seamless operation of critical teleradiology workflows providing high-quality 24/7 support to the technical solutions that enable fast and reliable image-based diagnosis for both Emergency and Elective teleradiology services.
This position requires technical excellence responsiveness and a service-oriented mindset especially when working with VIP users and issues affecting systems which affect patient care.
Mission Department
The IT departments mission is to implement maintain and continuously improve the full spectrum of technologies that support seamless secure and high-performing healthcare services across TMCs global teleradiology network.
We enable collaboration between all medical and non-medical teams involved in patient care ensuring reliability compliance and innovation at every layer of our technology stack. This includes everything from desktop support and user workflows to enterprise infrastructure cybersecurity and advanced Teleradiology system integration.
OrganisationalContext
The Teleradiology IT team at TMC operates as a geographically distributed unit with staff currently based in Spain the UK and Australia. This structure enables the team to provide around-the-clock support for our global teleradiology operations.
The Teleradiology Systems Specialist reports directly to the Teleradiology Support Team Lead and works closely with colleagues across time zones to ensure the continuous performance security and reliability of all systems critical to patient care delivery.
Although regular travel is not required occasional travel may be necessary to client sites or Unilabs offices in Sweden Denmark UK Australia and New Zealand.
Tasks and Responsibilities
24/7 Production Support
- Monitor and support diverse teleradiology workflows across multiple countries.
- Provide on-call support for both emergency and elective services on a rota basis
Teleradiology Tool and System Management
- Ensure functionality of all core systems including:
- RIS (Radiology Information System) and associated integration systems
- PACS (Picture Archiving and Communication System)
- Image transfer mechanisms
- AI-based diagnostic tools
Client Support and Implementation
- Assist clients in resolving system issues and optimising workflows.
- Lead and support the implementation of new customer environments and integrations.
System Security and Maintenance
- Respond to SOC alerts affecting teleradiology and supporting systems
- Execute regular patching and contribute to cybersecurity best practices
VIP User Support
- Provide dedicated and high-quality support to radiologists and key stakeholders.
User & Hardware Support
- Install configure and troubleshoot computers and peripheral equipment and handle hardware interventions
- Deliver prompt user support with a focus on radiologist workstations.
- Support IT needs in the local Unilabs office.
Education Experience Knowledge Skills
IT Experience
- Minimum 2 years of hands-on experience in IT support or infrastructure roles.
- Solid understanding of core IT concepts including:
- Windows Desktop environments and Active Directory user support.
- Installing and replacing hardware components (e.g. graphics cards hard drives).
- Administration and support of Microsoft 365.
- Exposure to infrastructure technologies is desirable; training will be provided where needed
Healthcare IT Experience is desirable
- Experience in the healthcare industry is a plus especially with: RIS PACS HL7 and DICOM standards.
Language skills
- Proficiency in English and Swedish or Danish (written and spoken) is essential.
Quality and Regulatory Standards
- Experience or familiarity in regulated environments is desirable.
- Familiarity with ISO certifications () is a plus as these are integrated into all company processes including within IT.
- ITIL knowledge is also advantageous
Role-basedcompetences
Team Player While the IT team at TMC works collaboratively to support and manage the companys IT infrastructure it is distributed across three countries and multiple time zones. Success in this role requires a strong sense of ownership reliability and the ability to build trust and coordinate effectively in a remote multicultural environment.
Independent Problem Solver You should be confident in identifying issues analysing root causes and applying effective solutions independently. The role demands a proactive mindset capable of managing tasks and small projects without direct supervision particularly in a 24/7 support context.
Effective Communicator Excellent communication skills are essential. You must be able to adapt your language and tone to suit different audiencesfrom end users needing desktop support to healthcare IT teams and external vendors. Clarity empathy and technical accuracy are key to delivering effective support and fostering collaboration.
Personable and AdaptableWe value someone who is calm under pressure approachable and solution oriented. You should bring a positive outgoing attitude and be comfortable working with colleagues and clients from diverse cultural backgrounds in a dynamic and high responsibility setting.
What you can expect from us
TMC is a challenging and fun workplace with a young diverse and very international team. Our business language is English.
TMC is a very friendly dynamic and non-hierarchicalworkplace. People care for each other and always try to help. We are growing very fast and face new opportunities and challenges every day. Therefore we need people with open and flexible minds who can cope when things become hectic and intense. However we also make sure that we quickly recover our balance so that we not only enjoy our workbut also our families friendsandactivities outside TMC.
Apart from making a living people at TMC come to work every daybecause they want to make a difference in peoples healthcare.Everything we do is focused on diagnosing patientshealthproblemsquickly and correctly. This is what drives us.
Wepay special attention to the waywe do things at TMC and hold up the following five core values:
1. Uncompromising quality and care in all medical matters
2. Gaining more and more expertise by learning and generously sharing knowledge
3. Setting new standards through experimentation and innovation
4. Caring and respectful collaboration across departments bordersandcultures
5. Go the extra mile and have fun
These values determine ourbehaviourand guide us in our decision making. To fit inat TMCyou need to respect and demonstrate these values in your daily work.
If you find this opportunity attractive and challenging we would love to hear from you. Please apply below.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
