Manager, Technical Solutions Field Enablement
Manager, Technical Solutions Field Enablement
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1 Vacancy
Job Description
The Team
As part of Datadogs GTM Enablement department the Technical Solutions (TS) Enablement team shares knowledge delivers ongoing education and creates scalable learning experiences for our internal technical product expertsincluding Sales Engineers Support Engineers Technical Enablement Managers and Technical Account Managers. The TS Field Enablement team specifically leads live enablement experiences that drive technical proficiency customer impact and consistent execution across our global technical teams.
The Opportunity
Datadog is scaling rapidly and with that growth comes increasing demand for high-quality live training that supports onboarding skill development and product education. As the Manager of Technical Solutions Field Enablement you will lead a team of Field Enablement Managers responsible for delivering engaging high-impact live enablement experienceswhile also continuing to facilitate training sessions yourself.
This is a player-coach role: youll balance managing and developing a team with directly delivering live training for our Technical Solutions audiences. Youll collaborate closely with Enablement Product and TS leadership to align programming with business goals and ensure consistent instructional quality across global teams.
At Datadog we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What Youll Do
- Manage and develop a team of Technical Solutions Field Enablement Managers providing mentorship support and guidance as they deliver onboarding and ongoing training
- Design and facilitate live technical enablement sessionsvirtually and in personfor internal technical teams including Sales Engineers Support Engineers and Technical Account Managers
- Oversee the planning and execution of regional and global workshops onboarding programs and ad hoc training requests
- Collaborate with Curriculum and Program Management teams to co-create pilot and scale new training programs
- Build strong partnerships with TS leadership to identify skill gaps gather feedback and prioritize training needs
- Define and track metrics for live programs to ensure they are driving meaningful impact on learner performance and business outcomes
- Foster a consistent high-quality learning environment that supports both team and individual success
- Contribute to team hiring onboarding and performance management while promoting an inclusive and collaborative culture
Who You Are
- 57 years of experience in technical enablement training or learning and development with at least 12 years of experience managing or mentoring others
- Comfortable delivering live technical training in both virtual and in-person formats with strong facilitation and classroom management skills
- Skilled in coaching other trainers and building a consistent learner experience across a global team
- Experienced working with technical audiences (e.g. SEs Support Engineers TAMs) in a SaaS cloud or DevOps environment
- Able to translate complex technical topics into accessible engaging training sessions
- Confident in your use of tools and platforms like Google Workspace Zoom and learning management systems
- Proficient with AWS Azure or GCP with an understanding of modern observability and DevOps practices
- Based in New York City and able to work in a hybrid in-office/remote model
Bonus Points
- Experience in field enablement onboarding or coaching for technical customer-facing roles
- Background in adult learning theory or instructional design
- Experience leading global enablement initiatives or scaling live training teams
- Familiarity with the unique needs of fast-paced SaaS or high-growth technology environments
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. Thats okay. If youre passionate about technology and want to grow your skills we encourage you to apply.
Benefits & Growth:
- Generous and competitive benefits package
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Employee-focused best in class onboarding
- Internal mentor and cross-departmental buddy program
- Friendly and inclusive workplace culture
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Required Experience:
Manager
Employment Type
Full Time
