Telephone Report Unit Officer I/II
Telephone Report Unit Officer I/II
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 38064 - 62899
1 Vacancy
Job Description
ABOUT THE POSITION
- The Riverside County Sheriffs Office is seeking applicants for the Telephone Report UnitOfficer I or IIposition to support the office located inRiverside.The incumbent will be responsible for receiving telephone calls from the public: who are requesting law enforcement assistance for non-emergency situations; disseminating facts as necessary by entering information into appropriate law enforcement systems; writing reports on calls received; and performing related duties as required.The Telephone Report Unit (TRU) of the Sheriffs Office handles non-critical calls for services by phone which reduces the workload response time and the number of pending calls for patrol operations. The TRU positions are differentiated from the Public Safety Communications Officer in that employees assigned to TRU take non-emergency calls and only inadvertently take emergency calls.The Telephone Report Unit Officer II is the journey level class and in addition to performing the full scope of duties may also assist in training incumbents of the Trainee level in TRU procedures.Seeking with work experience that demonstrates strong customer service skills in person or telephone or in call center experience. Knowledge of CAD (Computer Aided Dispatch) is highly desirable but not required.The level at which the position will be filled is at the discretion of the department.This classifications rate of pay will be set in accordance with California Senate Bill 525 requirements for applicable departments
Meet the Team!
The law enforcement professionals of the Riverside County Sheriffs Office with a staff of over 3600 dedicated men and women cover the expanse of over 7300 square miles in southern California. The Sheriffs Office is dedicated to serving the citizens of its communities with integrity professionalism leadership and loyalty and believes in service above self.
EXAMPLES OF ESSENTIAL DUTIES
Receives calls on CAD (Computer Aided Dispatch) System for incidents such as stolen property runaways missing persons stolen vehicles burglaries thefts and other similar situations.
Ensures calls are within the parameters of TRU and within the jurisdiction of the County of Riverside or forward calls to the correct agency.
Asks questions to gather necessary facts to be reported and/or disseminated based on the Penal Vehicle Welfare & Institutions and Civil Codes.
Makes computer entries into appropriate systems such as the California Criminal Justice Information System (CJIS) California Law Enforcement Telecommunications System (CLETS) and National Crime Information Center (NCIC) concerning adult and juvenile missing persons stolen and lost property stolen and towed vehicles and similar crimes.
Researches any required information and write reports detailing information factually accurately and completely.
Processes unit reports for statistics crime analysis and documentation.
Enters contact information from deputies into the Supervised Release Files for tracing drug and sex registrants.
May appear in court to testify on accuracy of the documented reports.MINIMUM QUALIFICATIONS
- Telephone Report Unit Officer IKnowledge of:Community structure and the relationship of law enforcement service to the community at large; correct written and verbal usage of English language.Ability to:Maintain accurate log of daily activities; read and use maps phone books and dictionaries; deal effectively with irate and agitated caller.Telephone Report Unit Officer IIExperience:Six months of experience as a Telephone Report Unit Trainee with the County of Riverside or six months of experience as an emergency dispatcher in a law enforcement agency.
Knowledge of: Community structure and the relationship of law enforcement service to the community at large; correct written and verbal usage of English language.
Ability to:Maintain accurate log of daily activities; read and use maps phone books and dictionaries; deal effectively with irate and agitated caller.Other RequirementsCandidates who meet the minimum qualifications will be required to complete a CritiCall exam prior to being considered for an interview. The exam will un-proctored online.Previous experience providing customer service to the public over the phone working in a criminal justice agency and writing reports; competitive experience must be reflected on your application/resume.Job Competencies
Asks relevant questions and communicates clearly factually and concisely in both written and verbal format.
Enters accurate and thorough information into the appropriate law enforcement system.
Works cooperatively and builds effective relationships with other employees and the public. SUPPLEMENTAL INFORMATION
Contact InformationFor more information regarding the position please contact the recruiter Andrea Evans at or via email at.
APPLICATION INFORMATION
Veterans Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify upload a copy of your (or your spouses) Member-4 Form DD-214 indicating dates of service and a copy of your spouses letter of disability (if applicable) with your application. For privacy reasons it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans Veterans Preference Policy C-3 is available here: Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation please visit the Disability Access Office web page located at: of Education
If using education to qualify or when requested by the recruiter upload a copy of any license(s) official/unofficial transcript(s) degrees and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.If your education was completed outside of the United States you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators Inc. (AICE).
Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race color religion sex national origin age disability sexual orientation gender gender identity gender expression marital status ancestry medical condition (cancer and genetic characteristics) genetic information or denial of medical and family care leave or any other non-job-related factors.Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.Probationary Period
As an Approved Local Merit System all County of Riverside employees except those serving At Will are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding County Resolution or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process examinations Veterans preference pre-employment accommodation or other employment questions please refer to our web site .
If you are experiencing technical problems you may contact the applicant support desk Monday through Friday 6 am to 5 pm Pacific Time at or toll-free 1-.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
