Technical Project Manager
Technical Project Manager
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Job Description
Job
Technical Project ManagerDescription
Company
As the worlds leading multidisciplinary service provider Deluxe underpins the media and entertainment industry servicing content creators and distributors including Netflix WarnerMedia The Walt Disney Company Amazon Apple Viacom NBCU Google AT&T and many others by providing Global Content Distribution Localization Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming Theatrical Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe the company employs over 3500 of the most talented and experienced industry individuals worldwide. For more information please visit
Full-Time Permanent Position
Location: London (hybrid)
Position Overview
The Technical Project Manager (Global Platform Operations) will support the onboarding of new clients including both project management of client onboarding automation initiatives workflow optimization and new requirements support. Project management maximizes automated content fulfillment on the platforms including operational transition and rollout planning communications planning and execution internal and external stakeholder engagement and detailed overall project planning. In addition new requirements may encompass definition and scoping workflow standardization and optimization clarify requirements and write/accept user stories throughout the software development lifecycle. The Technical Project Manager will work with various internal and external stakeholders including senior managers and department managers to understand overall business strategy product features and requirements and prioritize and communicate those requirements to the development team.
Role and Responsibilities
Project manage client onboarding and initiatives to drive digital supply chain process improvements to successfully and rapidly deploy scalable end-to-end content fulfillment automation solutions to Deluxes Localization and Fulfillment platforms
Operate comfortably within Agile project environments
Ensures that project plans are aligned with the requested timelines and goals for deliverables
Implement global processes and governance to streamline the migration of existing clients and new customers to the platforms
Define requirements and scope system functionality to enable scalable end-to-end automation
Maintain existing customer relationships escalated needs and functionality requirements
Define prioritize and clarify requirement user stories; working with others to understand use cases features return on investment metrics and overall product goals
Maintain the functional quality of the work being delivered by setting and evaluating expectations and acceptance criteria. Periodically review the product with stakeholders to ensure product meets expectations and is competitive in the marketplace in all regards including user experience
Perform product demos and evangelize across other teams as needed.
Write format edit review and proof procedural and technical information for technical and non-technical users
Provide feedback and suggestions to management for improved customer satisfaction process improvements and system enhancements
Key Requirements
The ideal candidate will have a strong knowledge of Project Management methodologies as well as:
Experience in driving efficiencies and building processes around automation in support of media distribution ideally related to one or more of the following areas - digital video asset management systems/platforms multimedia formats and the creation and delivery of localization assets for subtitling and dubbing
Knowledge of Agile development practices methodologies and tools. Direct hands-on experience with writing user stories and coordinating/prioritizing conflicting requirements in a fast paced ever-changing environment
Experience exhibiting overall understanding and knowledge of the video post-production process.
Ability to thoroughly understand complex business and technical issues and influence decision making at all levels of the organization without formal reporting structure authority strong technical background a plus
Excellent teamwork written and verbal communication skills. Ability to communicate ideas in both technical and user-friendly language
Diversity Statement
Deluxe is committed to inclusivity fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to and will not be discriminated against based on race colour religion national origin or ancestry sex age physical or mental disability sexual orientation gender identity or expression.
Required Experience:
IC
Employment Type
Full-Time
