ICT Support Technician (m/f/d)
ICT Support Technician (m/f/d)
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Job Description
General
Location:Knneritzstrae 47 and Karl-Heine-Strae 95 Leipzig Germany
Contract:Full-time (40 h/week) initially time-limited for two years extension possible (permanent contract)
Your tasks and responsibilities
- Respond to staff user requests for assistance with hardware (ranging from interactive whiteboards to tablets to notebook and desktop computers to photocopiers and printers)
- Support staff users in answering questions regarding software use system access and tricks of the trade
- Assist students and visitors with accessing the appropriate part of our network
- Collaboratively administer the centralized software distribution system to maintain the software on all computers
- Monitor the use of consumable supplies (most especially toner); order and replace as necessary
- submit tech support request to the photocopiers vendor
- Catalogue store loan recall and replace small & spare parts of ICT equipment
- Troubleshoots hardware and/or software issues that might occur to the existing equipment
- Administer the electronic devices (product:Apple) via a dedicated MDM (Mobile device management) solution: Jamf
- Guide planning of technological needs for Auditorium events including year group assemblies concerts lectures and community events; run the equipment for these events as needed
- Collaboratively administer the Google accounts realm as well as other platforms
- Track and record the solution process of complex support requests in our ticket system
- Provide on-site and remote support to existing and future branches of LIS
Your profile
- Reliable skills for the responsibilities of this position as evidenced through training and experience
- Good organizational skills with the ability to prioritize a changing workload and a high degree of flexibility
- A positive solution-oriented attitude and a dedication to service
- A training qualification or degree in the fields of ICT
- English and German language proficiency
What we offer
- Wonderful students
- A pleasant and collegial working environment where employees with different backgrounds and orientations work successfully together
- A challenging and diverse job
- Short decision-making processes
- Ongoing internal and external professional development
- 30 days of annual leave plus paid leave on December 24th and 31st
- Company laptop and opportunities for internal and external professional development
- Company benefits such as a company pension scheme additional health insurance with a 1200 annual health budget relocation allowance JobRad leasing financial support for language courses etc.
About us
Leipzig International School GmbH (LIS) is a warm and vibrant non-profit educational community dedicated to fostering learning growth and global citizenship. Serving nearly 1100 students from local and international families our school offers an enriching experience from kindergarten through secondary school including integrated before- and after-school care. Guided by our motto Learning to be a citizen of the world we celebrate diversity internationality and inclusivity providing a nurturing environment where students thrive academically socially and personally.
Supported by a dedicated team of 250 staff members from 37 nations LIS ensures a stimulating and supportive learning journey for every child from their first steps into education to achieving university entrance qualifications. Our symbol the lion reflects the courage strength and resilience we nurture in our studentsqualities that empower them to embrace challenges and transform their lives. At LIS we are proud to inspire a brighter future through education and to foster a community where every individual belongs and grows.
LIS is an inclusive learning community and does not discriminate on the basis of race skin colour religion (creed) gender gender expression age national origin ancestry disability marital status or sexual orientation.Required Experience:
IC
Employment Type
Full-Time
