Customer Service Advisor (Casual)
Customer Service Advisor (Casual)
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Job Description
About Us
Sportsbet isa leading Australian e-commerce business in the online wagering sector bringing excitement to over 2 million do this by living our values to create an innovative entertainment brand trailblazing products and best-in-class platformsthat deliver great experiences to our customers.
We have over 1300 team members at Sportsbet but as part of the Flutter Group were a true global player.
Committed to Responsible Gambling
Were proud to be the leaders in responsible gambling in our industry not just locally but globally.
About The Role
At Sportsbet were passionate about our customers and were looking for people who share that same energy. Join our Darwin-based Contact Centre in a casual role and get amongst the action during some of the biggest moments in sport - from the AFL and NRL seasons and finals through to the iconic Spring Racing Carnival.
As a Casual Customer Service Advisor youll be part of a high-performing team that delivers best in class service and creates unforgettable experiences for our customers. Youll be right in the thick of it during peak sporting periods helping Aussies enjoy their favourite events all while gaining access to excellent training and career development opportunities.
Please note: Shifts will vary and will include evenings weekends and public holidays. Were especially looking for team members who are available during our busiest seasons AFL NRL and Spring Racing.
Responsibilities Include:
- Handling betting inquiries and providing general customer support across multiple channels; phone email and live chat.
- Solving customer problems efficiently with a focus on detail and delivering great outcomes.
- Logging clear concise notes in our customer database.
- Learning new systems quickly and always keeping the customer front of mind.
What Were Looking For:
- You must be a citizen permanent resident or hold a visa that allows full-time work
- Previous customer service experience is essential and contact centre experience is a big plus.
- Youll have excellent verbal communication skills as this is a phone-based role
- Availability to work evenings weekends and public holidays is essential especially during key sporting events.
Youll need to be available for 3 weeks of full-time training commencing 16th July including Saturdays & Sundays.
If youre ready to bring your passion for sport and service to a fast-paced fun and supportive team we want to hear from you!
The Perks
We work hard and play hard so along with competitive rates heres some of our other perks:
- Genuine flexibility with a hybrid working policy
- A vibrant office environment with Table Tennis and Pool tables Massage Chairs and enough TVs to watch all live sport overlooking the Darwin Racecourse
- Stocked kitchen with food and cooking appliances to keep you well fed throughout your shift
- Regular office competitions and catered major events (think AFL/NRL Grand Finals Superbowl Melbourne Cup Day)
- Career development opportunities
- Access to our Employee Assistance Program and a Circle In membership
Our Focus on Diversity Equity & Inclusion
Were an inclusive employer who welcomes you for who you are as you are so if you require adjustments to the recruitment process please let us know in your application or contact us if youd like to discuss this in more detail.
If you think youd be a great fit but dont necessarily meet everything in the job description please still get in touch.
Read more about our contribution to Flutters global Positive Impact Plan.
Need To Work Flexibly
We know flex means different things to different people let us know how we can support you to be your best.
Ready to bring excitement to life Apply now
Required Experience:
Unclear Seniority
Employment Type
Gig
