Digital Lead Product Owner – GenAI Chatbot

As a Digital Lead Product Owner for GenAI Chatbot at ING Australia youll drive the strategic development and delivery of chatbot and human chat experiences across digital platforms.

This role will lead a stream of initiatives focused on building and scaling a GenAI-powered chatbot including managing bot training content management risk and compliance integration and performance optimisation. The project involves delivering a seamless intelligent and compliant conversational experience across INGs digital platforms including integration into the mobile app.

Our ideal candidate will come from highly regulated industries have extensive experience in digital product ownership a strong understanding of mobile and online platforms been in a business facing role and a proven ability to lead in agile GenAI implemented experience and data-driven environments with complex stakeholder landscapes.

What youll do

• Lead the end-to-end delivery of INGs GenAI-powered chatbot and human chat experiences from concept through to launch and lifecycle management.
• Own and prioritise the product backlog ensuring alignment with business value customer needs and regulatory requirements.
• Coordinate across multiple streams including bot training content management labelling and risk/compliance to deliver a seamless and compliant chatbot experience.
• Collaborate with cross-functional squads of data analysts engineers UX and business stakeholders to define and deliver roadmap milestones.
• Drive continuous improvement by measuring chatbot performance gathering insights and iterating on features to enhance customer experience.
• Act as a key stakeholder liaison managing expectations resolving dependencies and ensuring alignment across internal teams and external vendors.

What were looking for

• Certified Scrum Product Owner
• 5 years of experience as a Product Owner or in a similar role within complex digital or technology environments ideally with exposure to agile delivery.
• Solid understanding of chatbot technologies GenAI and data-driven product development with the ability to translate business needs into technical requirements.
• Experience working in highly regulated industries such as banking insurance telecommunications or healthcare with a solid grasp of compliance and risk considerations.
• Proven ability to lead cross-functional teams manage product backlogs and deliver customer-centric digital solutions across mobile and web platforms.
• Excellent stakeholder management and communication skills with the confidence to influence challenge and align diverse teams and priorities.

Whats in it for you

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING we want to make life simpler and more worthwhile for everyone who banks with us for the people who work with us and the community at large too.

When you come to work at ING youre joining a team where individuality isnt just accepted its encouraged. Weve built a culture thats fun friendly and supportive its the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently take ownership of their work and make great things happen. Were here to help you get ahead. And with our global network theres plenty of scope to take your career in new directions perhaps even ones youve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place youd feel at home Wed love to hear from you.

(One last thing ING operates a direct talent sourcing model. So no agency introductions please.)

Need more
Contact Rachel Yuen on

Applications close 18th June 2025

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