Tech Campus Logistics Program Manager

Position: Logistics Program Manager

Reports To: Regional Account Manager

Location: Redmond WA

Pay: $89000-$94000 DOE

FLSA:Exempt

SUMMARY:
Global Security Operations has an incredibly exciting opportunity as a Logistics Program Manager based on a Technology Companys campus in Redmond WA. The primary responsibilities include the oversight and maintenance of the technologies and assets including all computer equipment and vehicles on the Technology Companys campus. They are also responsible for building and maintaining operational dashboards to assist with key metrics and data visualization.

BENEFITS:

• Medical insurance life insurance dental and vision
• 4 floating holidays 10 accrued vacation days
• Sick Time Accrual of 1 hour per 30 hours worked
• 401K
• Paid Time Off
• Weekly Pay
• Paid Family Leave - Up to 12 weeks a year in accordance with State Law
• Employee Assistance Program & So Much More!

ESSENTIAL FUNCTIONS:

the full lifecycle of operational equipment and assets including procurement maintenance inventory tracking and vendor coordination ensuring accurate documentation and compliance.
Tier 1 and Tier 2 IT support across but not limited to global teams including imaging and deploying devices troubleshooting hardware/software issues and coordinating repairs for both general technology and security-specific systems.
as administrator for technology platforms supporting onboarding workflow automation and reporting. Collaborate with internal IT teams to manage updates and optimize system functionality.
end-to-end fleet vehicle operations including maintenance scheduling vendor management installation coordination and compliance with organizational and client standards.
light repairs and maintenance on facility-related equipment such as safes furniture key boxes and locking mechanisms while coordinating with vendors for more complex fixes.
and maintain dashboards forms and automated workflows using Power BI MS Forms Excel and Power Automate to streamline reporting intake and operational decision-making.
continuous process improvement by analyzing workflows identifying operational gaps and proposing solutions aligned with evolving business and client needs via data-driven decision making.
interface with clients to present updates resolve technical or logistical issues and ensure service excellence across operations and technology support.
with cross-functional teams and external departments to execute special projects support technology rollouts and coordinate enterprise-level operational initiatives.
a professional compliant and solution-focused work environment aligned with all applicable laws policies and contractual obligations.

Any other duties as directed by the client or Regional Account Manager.

MINIMUM QUALIFICATIONS AT ENTRY:

Additional qualifications may be specified and receive preference depending on the position.

MINIMUM HIRING STANDARDS:

Must be at least 18 years of age
Must have a reliable means of communication (i.e. phone)
Must have a reliable means of transportation (public or private)
Must hold or be able to obtain a valid Washington State drivers license
Must have the legal right to work in the United States
Must have the ability to speak read and write English
Must have a High School Diploma or GED
Must be willing to participate in the Companys pre-employment screening process including drug screen and background investigation
Flexible working hours outside of normal business hours

EDUCATION/EXPERIENCE:

Associate degree and 4 years of demonstrated experience in inventory management and leveraging technology systems to prepare presentations and data visualizations or an equivalent combination of work and education
Experience working directly with clients to troubleshoot issues deliver technical solutions and present updates or project deliverables in a professional timely manner
Extensive hands-on experience reimaging and deploying laptops desktops and mobile devices (e.g. Surfaces and PCs) and resolving Tier 1 and Tier 2 support issues
Skilled in managing and coordinating full-cycle logistics for fleet vehicles and physical security equipment including radios in-vehicle installations and vendor repair coordination for readiness
Facilities and equipment support including repair and upkeep of safes key boxes office furniture and basic site needs
Expert knowledge of Microsoft Office Suite (PowerPoint Excel Word OneDrive Outlook)
Proficiency in Microsoft Teams SharePoint MS Forms Power BI PowerApps and Power Automate
Experience with database technologies including SQL for data querying and manipulation and cloud-based platforms such as Dataverse for business data management and integration
Working knowledge of service/ticketing systems (e.g. ServiceNow) asset management tools and internal software such as Security Groups GetConnected Identity Pass and IDWeb
Familiarity with leveraging and implementing AI technologies within physical security operations and workflows
Knowledge of or certification in project management (e.g. PMP Agile Lean methodologies)

COMPETENCIES (as demonstrated through experience training and/or testing):

Strong planning or organizing skills
Ability to adapt to changes in a fast-paced external environment and organization
Strong attention to detail and ability to manage complex IT and logistics operations simultaneously
Excellent verbal and written communication skills including client-facing presentations and status updates
Ability to maintain professionalism and responsiveness in high-touch client interactions and service escalations
Proactive problem-solving and solution delivery across a variety of hardware software and logistical issues
Time management and multitasking across rapidly shifting priorities and deadlines
Technically competent in troubleshooting across platforms devices and systems
Collaborative mindset with ability to work cross-functionally with security IT and operations teams
Calm and capable under pressure; reliable in high-stakes or time-sensitive situations
Leadership and ownership mindset - able to drive assignments E2E independently
Vendor management and coordination skills
Adaptability to new technologies tools and evolving workflows

WORKING CONDITIONS (Physical/Mental Demands):

With or without reasonable accommodation it requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands the demands of the job include:
Standard business hours will be day shift Monday to Friday (office based). May be required to work outside of these hours due to operational needs. A requirement to be contactable 24 hours in case of emergencies
Computer usage which may include prolonged periods of data entry
Handling and being exposed to sensitive and confidential information
Regular talking and hearing
Will be required to use vehicle in the performance of duties
Close vision distance vision and ability to adjust focus
Must be available for frequent and occasional local travel approximately 25% of the time
Keyboarding advanced computer usage and operating controls
Frequent sitting standing and walking which may be required for long periods of time and may involve climbing multiple floors of stairs; walking up inclines and on uneven terrain
Occasional reaching with hands and arms stooping kneeling crouching and crawling
Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds
Depending upon assignment you may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others

• EOE/AAP M/F/D/V