Residential Service Coordinator (Swing Shift)
Residential Service Coordinator (Swing Shift)
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Job Description
Job Details
Description
About Us: LifeMoves is one of the largest and most effective providers of shelter and supportive services across Silicon Valley and the San Francisco Peninsula. As a results-driven organization since 1987 our mission has been to provide interim housing and supportive services that create opportunities for homeless families and individuals to rapidly return to stable housing and long-term self-sufficiency. Our successful therapeutic service model combines clean modern housing with intensive supportive services that promote dignity and motivate our clients to achieve autonomy. LifeMoves operates over 15 major sites from San Jose to Daly City.
Culture: LifeMoves staff are dedicated to serving our community. Diverse in background outlook and life experience our team addresses important social issues with passion and creativity. A culture of collaboration and innovation provides a thriving and successful environment for all. We foster personal growth through ongoing investment in the professional development of our staff. Together we are committed to breaking the cycle of homelessness and helping our clients achieve long-term self-sufficiency.
Guadalupe EIHis part of the overallSJ Bridge program which includes the Goodwill of Silicon Valley - SJ Bridge employment program. LifeMoves will provide appropriate on-site services or connection to suitable services to include housing search for suitable housing solutions and provide basic needs. LifeMoves will provide support services that support self-sufficiency (e.g. financial workshops resume building nutrition and conflict resolution) to participants with the goal of securing permanent housing for the participants. We provide opportunities that build brighter futures for the next generation.
The Residential Services Coordinator(RSC) primary role and responsibility is to provide safety supervision of program participants; and work collaboratively with other staff in assisting clients towards the goals of permanent housing and stable income. Successful RSCs will demonstrate a strong attention to detail multi-tasking and diplomatic limit setting. Duties include but are not limited to: client exit and entry supervision monitor client activities ensuring program rules are abided answering phones accepting donations and helping maintain cordial neighborhood relations. The salary for the RSC positionis $20 an hour for day shifts $21.50 an hour for swing shifts (5pm-12am) and $22 an hour for grave shifts (12am-8am).
Examples of Duties:
- Providing crisis management for clients; making linkages for interventions as appropriate
- Supportingclient and facility needs
- Fielding questions from clients and responding to requests
- Completingincident reports as needed
- Providingsafety supervision of program participants
- Greeting clients volunteers donors and community partners upon arrival
- Overseeing chores meals and living space (rounds)
- Conducting intakes/discharges
- Other duties as assigned
Qualifications
QUALIFICATIONS:
Educational Requirement
- High school diploma or GED required or candidates with at least 2 years of directly related experience in the homelessness or human services field may qualify.
- This may include direct involvement in peer advocacy community outreach or support roles within the homelessness services field.
- Personal or professional experience/education working with mental health clients a plus.
- An understanding of or willingness to learn about ideas and practices that promote diversity equity and inclusion
- Bilingual/Spanish speaking preferred but not mandatory.
Service Level Qualifications:
- Care Respect Empathy: Willingness and ability to work with people from all backgrounds with care respect and empathy. Understands and is committed to learning about diversity equity inclusion and belonging (DEIB) practices. Demonstrates radical hospitality by welcoming everyone with kindness respect and non-judgment.
- Emotional Regulation: Manages stress and emotions professionally remaining calm and supportive even under pressure. Understands and practices de-escalation techniques to support safety and positive client outcomes.
- Growth Mindset: Open to feedback asks questions and shows a strong growth mindset focused on continuous learning. Curious and motivated to learn about trauma-informed care crisis support and harm reduction practices.
- Team & Independence: Works well both independently and as part of a collaborative team. Follows directions communicates clearly and seeks help or clarification when needed.
- Documentation: Maintains clear unbiased and professional documentation and communication.
- Organization & Prioritization: Demonstrates organizational skills and attention to detail to support smooth daily operations. Shows initiative takes responsibility for tasks and engages actively with clients coworkers and community partners.
- Technology: Comfortable using basic technology including phone and messaging systems email Microsoft Word Excel and databases to complete administrative tasks.
We have a comprehensive benefits package which includes Medical Dental Vision Flex Spending Account Dependent Care Reimbursement Account Long-Term Disability Life Insurance 401K etc.
To learn more about our non-profit organization check out our website at
LifeMoves is an Equal Opportunity Employer (EOE)
Required Experience:
IC
Employment Type
Full-Time
