Patient Relations and Legal Coordinator - Roper St. Francis Healthcare
Patient Relations and Legal Coordinator - Roper St. Francis Healthcare
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1 Vacancy
Job Description
Thank you for considering a career at Roper St. Francis Healthcare!
Scheduled Weekly Hours:
40Work Shift:
Days (United States of America)Location: Roper Medical Office Building - Charleston SC
Shift: Day shift 8:00am-5:00pm
Job Summary: The Patient Relations & Legal Coordinator aids in complaints and grievances management as well as legal matters to include coordinating with outside attorneys and claim adjustors providing support and data entry in litigation matters respond to inquiries from RSFH staff and outside sources maintaining legal files. This position will also review all emails calls social media messages and written complaints record complaints/comments coordinates with the appropriate department/leader for resolutions receives & forwards compliments issues acknowledgement letters forwards grievance forms within the designated timeframe assists with accreditation surveys and requests from accrediting and regulatory entities and compiles reporting on trends frequency and key areas of concern. Additionally this position will follow up on all items until resolution.
Minimum Qualifications:
Education: Bachelors degree required. Paralegal certificate preferred.
Experience:Three years of work experience in healthcare or customer service field required. Demonstrated experience or training in Joint Commission complaints processes and CMS Conditions of Participation related to complaints and grievances required. Five years of experience in the legal field customer service or healthcare preferred. Prior experience working with grievances and appeals strongly preferred. Knowledge of RSFH organizational structure strongly preferred.
Knowledge/Skills: Must possess excellent computer skills written and verbal communication skills. Knowledge of legal procedures skilled in interviewing techniques and legal research is required. Ability to differentiate several types of complaints/grievances and determine appropriate parties for handling. Excellent prioritization and organizational skills; effectively manage competing priorities and multiple deadlines. Must have excellent written and verbal communication skills customer service skills and ability to summarize and escalate customer complaints to appropriate manager. Ability to work independently and under pressure. Attention to detail and critical thinking attendance history. Ability to establish and maintain rapport with patients and staff. Maintains confidentiality of sensitive information. Ability to organize and maintain accurate patient correspondence records and files including electronic record keeping. Must meet required deadlines. Sound judgment and decision-making abilities. Proficient in Microsoft Word and Excel computer programs.
Contacts: Contact with patients former patients billing department representative and management daily. Referrals to other resources daily to include but are not limited to nurse managers administration medical staff nurse peer review Quality Department risk management Department Patient Experience Department and Human Resources. Contact with executive staff and system employees. Contact with corporate attorneys and outside counsel.
Work Demands/Environment:Frequent sitting stooping bending. May require lifting or moving items up to 10 lbs. Constant use of finger/hand dexterity and eye-hand coordination. Constant talking or hearing. Ability to read comprehend and enter data. Constant use of computer and viewing screens. Corrected hearing and vision to normal range.
Job Summary: The Patient Relations & Legal Coordinator aids in complaints and grievances management as well as legal matters to include coordinating with outside attorneys and claim adjustors providing support and data entry in litigation matters respond to inquiries from RSFH staff and outside sources maintaining legal files. This position will also review all emails calls social media messages and written complaints record complaints/comments coordinates with the appropriate department/leader for resolutions receives & forwards compliments issues acknowledgement letters forwards grievance forms within the designated timeframe assists with accreditation surveys and requests from accrediting and regulatory entities and compiles reporting on trends frequency and key areas of concern. Additionally this position will follow up on all items until resolution.
Roper St. Francis Healthcare is an equal opportunity employer.
Many of our opportunities reward* your hard work with:
- Comprehensive affordable medical dental and vision plans
- Prescription drug coverage
- Flexible spending accounts
- Life insurance w/AD&D
- Employer contributions to retirement savings plan when eligible
- Paid time off
- Educational Assistance
- And much more
*Benefits offerings vary according to employment status.
Department:
SS Quality - Experience of Care - Roper St Francis HealthcareIt is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .
Required Experience:
IC
Employment Type
Full-Time
