Business Process Analyst II
Business Process Analyst II
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Job Description
Business Process Analyst II
Location: Hybrid within service area locations of DE MD PA VA OH GA NC or FL
What makes us great
At the heart of our Company is a dedication to delivering energy that drives progress. We put people first work to keep them safe and build trusting relationships
Your role in our success:
The Business Process Documentation Analyst supports Customer Care Operations by achieving daily operational targets and handling day-to-day tasks for the Excellence and Support team across Chesapeake Utilities and its subsidiaries. This role will include the creation organization maintenance of the companys policies procedures guidelines and other related documentation (e.g. workflows job aids forms etc.) across multiple departments.
This position collaborates with key stakeholders in the business units to gain a thorough understanding of each areas operations and write clear and concise standard operating procedures (SOPs) that will guide team members in their day-to-day operations. They will identify inefficiencies and areas of improvement in existing processes and develop new processes using improvement methodologies. Mentors Level 1 Analyst.
What youll be working on:
- Analyzes business processes to determine documentation requirements.
- Gathers information through research subject matter experts interviews source documents and reviews existing documentation.
- Writes accurate and easy to understand Standard Operating Procedures (SOPs) based on information received from key stakeholders for each business unit.
- Creates supporting documentation for business units as needed including policies forms job aids FAQs workflow diagrams etc.
- Manages regular reviews of standard operation procedures and other documentation with subject matter experts to maintain accuracy and completeness of documents and ensure compliance with the plan documents and any applicable regulations.
- Ensures consistency in terminology cross-referencing policies to relevant key performance indicators and in maintaining clarity standardization and accessibility of information promoting a cohesive and efficient operational environment.
- Stays informed of plan or regulatory changes and update documents accordingly.
- Periodically reviews procedures and make process improvement recommendations to optimize processes using improvement methodologies and process excellence and related tools.
- Interfaces with leadership managers and staff to gain insights on how information is consumed by stakeholders and determine the most effective and efficient ways to present and deliver such information.
- Mentors Level 1 analysts in all routine work.
Who you are:
- High School Diploma Preferred: Associate degree in a business-related/analytical field Human Resources Operations Management Statistics
Three (3) years of process documentation process mapping business analysis quality analysis or similar role experience with one (1) year Utility or regulated Industry.
- Regular drivers license
- Certified Business Process Documentation (CDP)/Certified Business Process Manager (CDM) or similar accreditation Preferred: Accredited Process Improvement Certification; Six Sigma or Lean process improvement methodologies or similar accreditation.
- One (1) year SAP knowledge
- Requires in-depth conceptual and practical knowledge in various areas of organization as well as a comprehensive understanding of internal and industry standards
- PC skills (Microsoft Suite Excel Vizio and Content Management System Document Manager Software)
- Communication Skills Problem-Solving Skills Organizational and interpersonal skills Strong Collaboration skills
- Detail-Oriented Skills
- Strategic Thinking Skills
- Excellent writing and editing skills
- Multi-tasking skills
Benefits/whats in it for you
- Flexible work arrangement
- Competitive base salary
- Fantastic opportunities for career growth
- Cooperative supportive and empowered team atmosphere
- Annual bonus and salary increase opportunities
- Monthly recognition events
- Endless wellness initiatives and community events
- Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k medical dental and life insurance tuition reimbursement compensated volunteer hours and MORE!
- Paid time off holidays and a separate bank of sick time!
Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race religion color sex national origin age sexual orientation disability or veteran status among other factors. Applicants with a disability that need assistance applying for a position may email
Required Experience:
IC
Employment Type
Full-Time
