Guest Service Agent
Guest Service Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Opportunity: Guest Service Agent
Greet register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills collect payments and make change for guests.
- Transmit and receive messages using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints elevating to supervisor if necessary.
- Secure guests valuables in hotel safe or safe-deposit boxes if not available in guest rooms.
- Perform bookkeeping activities such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays weekends and alternate shifts.
- Requires standing for extended periods walking pushing lifting up to 25 pounds bending and reaching; stooping kneeling or crouching.
What We Believe
People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It
About Us
Discover contemporary style and upscale amenities at Renaissance Denver Central Park Hotel. Conveniently situated between downtown and Denver International Airport our trendy hotel offers a relaxing escape in a prime location. Retreat to our tech-enabled rooms and suites each with plug-in panels and Bluetooth-equipped TVs. Many of our chic rooms offer views of the Colorado mountains and downtown Denver skyline. Satisfy your hunger with delicious regional American cuisine at our restaurant Fifty300 or gather in our lounge for cocktails. If a meeting social gala or wedding brings you to the Central Park neighborhood our updated venues custom catering and expert staff will help make your event a memorable success. When its time to explore the Denver Botanical Gardens Dicks Sporting Goods Park and the Denver Zoo are just minutes away with the light rail station nearby. Whether traveling for work or enjoying a getaway we look forward to welcoming you to our modern luxury Denver Colorado hotel.
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race color gender gender identity sexual orientation marital status pregnancy national origin ancestry age religion disability veteran status genetic information citizenship status or any other group protected by law.
To see other opportunities at this location click here.
Required Experience:
Unclear Seniority
Employment Type
Unclear
