Box Office Ticket Agent - Part time (Planet Hollywood LV)

JOB SUMMARY:

A ticket seller is the first interaction for hospitality and first line of defense for improving the guest experience. A ticket seller is a resource for all guests questions and responsible for answering with an upbeat and positive attitude. Ticket seller will always create and maintain a positive work environment. A Ticket seller will initiate a professional friendly and helpful guest interaction both internal and external.

This position generates revenue by issuing selling upselling and cross promoting show tickets and attractions directly to guests at the Caesars Entertainment Box Office locations and via telephone. A ticket seller will be expected to have a working knowledge of all CET properties shows attractions and entertainment venues as part of creating a memorable guest experience. A ticket seller will effectively impact ticket sales growth for all Caesars Entertainment venues by suggesting the best guest experience. A ticket seller will efficiently make reservations on site and issue tickets for shows casino special events and 3^rdparty ticket vendors as approved by CET. A ticket seller is responsible for collecting funds and keeping documentation for tickets and transactions they perform. This position works closely with VIP Services Marketing Special Events Public Relations and Sales departments. A ticket seller will work based on business demands at citywide locations and as scheduled by CET management. A ticket seller will effectively present information and respectfully respond to questions asked by other departments guests CET management supervisors box office leads and the general public.

ESSENTIAL JOB FUNCTIONS:

• Proficient with the ticketing system
• Accurately process shows ticket transactions for guests
• Promoting and suggesting Cross Property shows and attractions
• Assist guests with questions about the city and Caesars Entertainment properties
• Responsible for being informed about current events within the hotel in which they work and other CET properties to assist guests
• Acts a liaison on behalf of the guest to expedite guest requests
• Maintains a professional and courteous attitude towards all guests (internal and external)
• Anticipating guests show needs and exceeding guest expectations
• Assisting at Citywide properties and Attractions as needed based on business demands

QUALIFICATIONS:

• High School graduate or equivalent is required.
• Minimum one-year customer service experience required.
• Must be able to type at least 25 wpm.
• Excellent phone and written communications skills plus have the temperament to work in fast-paced work environment under frequently changing conditions.
• A working knowledge of Ticketmaster or other Ticketing system required.
• Be a positive role model for the team.
• Must be able to work any day of the week and any shift.
• Must present a well-groomed appearance and friendly demeanor.

PHYSICAL MENTAL AND ENVIRONMENTAL DEMANDS:

• Lifting up to 30 lbs.
• Lifting and Setting up stanchions as needed.
• Will stand walk climb/balance stoop/kneel/crouch/crawl
• The noise level occasionally will be very loud

Disclaimer: This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments). The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so Entertainment reserves the right to make changes to the job description whenever necessary. As a part of Caesars Entertainments employment process finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race national origin gender age religion disability sexual orientation veteran status or marital status.