Specialist Guest Services NATIONAL UNDERGROUND RAILROAD FREEDOM CENTER Position Overview: Part Time Non-Exempt $15.00/hour On-site
The Specialist Guest Services (PT) works at the NATIONAL UNDERGROUND RAILROAD FREEDOM CENTER museum and at off-site events as a cashier greeter parking attendant and ticket taker. The Specialist is responsible for providing excellent guest service and accurate information to guests Members and others who visit the NATIONAL UNDERGROUND RAILROAD FREEDOM CENTER. The Specialist uses the POS and scheduling systems to sell tickets and memberships and to secure group reservations and special programs.
Position Summary: The National Underground Railroad Freedom Center seeks a friendly welcoming detail-oriented part-time Specialist Guest Services. This position is responsible for ticket sales meeting membership goals and providing a memorable experience for all visitors. This position works closely with the public to identify and anticipate their needs and assist with comments and questions both in-person and other the phone.
Responsibilities - Operate the POS system for ticket sales membership sales group check-in program sales and ECV and wheelchair rentals.
- Proactively sell memberships to guests and work with goals
- Check in groups and provide museum orientations
- Operate a multi-line phone system
- Communicates with all visitors in a professional and empathetic manner both over the phone and in-person
- Intuitively respond to guest inquiries and issues
- Perform museum opening and closing procedures
- Ability to discuss sensitive topics
- Maintain a clean work environment
- Partner with other departments to work on projects
- Maintain working knowledge of museum exhibitions - current and upcoming
- Maintain integrity and accountability as well as high standards of safety and security
- Adhere to NURFC mission and EPIC Standards and Behaviors
- Recognize opportunities of growth and address challenges
- This position does require weekends and holiday availability
Education and Experience
- College graduate or high school graduate with equivalent experience required. History Arts and Communication degrees/background a plus
- Previous customer service experience required
- Experience with Microsoft Office required
- Knowledge Skills and Abilities
- Excellent customer service and interpersonal skills including conflict-resolution; an outgoing friendly personality
- Comfortable interfacing with a diverse pool of visitors
- Ability to follow direction remain flexible maintain composure and communicate professionally in a fast paced environment
- Self-motivation and initiative; ability to work both independently and as a team member
- Ability to complete multiple tasks in an energetic environment and work well under pressure with periodic heavy workloads constant demands and frequent interruptions
- Eagerness to learn and self-educate on museum topics
- Must be able to work a flexible schedule including events weekends and holidays
NURFC is an EOE employer and does not discriminate against any person based on age ancestry color disability ethnicity gender gender identity gender expression genetic information military status national origin pregnancy race religion sex sexual orientation veteran status or any other characteristics protected by law.
NURFC is building a culturally diverse staff committed to working in a multicultural environment. NURFC encourages applications from candidates even if you dont meet all the listed qualifications.
Applications accepted on website: or send to
| Required Experience:
Unclear Seniority