Solutions Engineer

Description

Sprout Social is looking to hire a Solutions Engineer to join the Sales & Success team.

Why join Sprouts Sales & Success team

Joining the Sales and Success team is an opportunity to accelerate your career. Were a winning team selling organization and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry you also get to work with some of the biggest brands in the world including DoorDash General Mills Trello Make-a-wish Foundation Edelman and Blue Cross Blue Shield. And the real kicker You get to design your own career and follow the path thats best for you. Wherever you want to go were committed to helping you get there.

What youll do

• Be the technical counterparts to our Account Executive team working collaboratively with your peers in a customer facing environment
• Serve as product expert within SaaS based applications or social media management
• Break down complex topics and make it easily digestible to your audience
• Have a natural technical curiosity and can understand the sometimes complex changes and discussions around the network APIs.

What youll bring

Sprout Social is looking for a collaborative Solutions Engineer to support our sales team who is sales and marketing savvy has a confident presence and loves working with prospects and customers in a fast-paced environment.

The minimum qualifications for this role include:

• 2 years of tech/SaaS experience in a Solutions Engineer role partnering with Account Executives
• Experience demonstrating a software platform (making presentations)
• Excellent communication and presentation skills with the ability to present to a variety of external audiences

Preferred qualifications for this role include:

• Understanding of social networks (in particular X TikTok Facebook Instagram and LinkedIn) and social media/influencer marketing strategy for large organizations
• Experience presenting to Marketing and Social Media Professionals including Directors/VPs of Marketing and CMOs
• Flexibility to work on multiple projects and simultaneously support the Sales team
• Understanding of all components of a software sales process

How youll grow

Within 1 month youll plant your roots including:

• Complete Sprout Socials new hire training & onboarding program alongside other new Sprout team members. Youll gain a broader understanding of our products and how your role fits into the organization.
• Partner with the Manager of Solutions Engineering to define key success metrics for your role and how you will measure against them.
• Shadow Solutions Engineers on calls and demos to learn sales strategies and positioning.
• Dive right into our platform to learn about what makes our platform unique and why customers love our solutions.
• Learn Sprouts go-to-market messaging key differentiators develop and personalize segment-specific value propositions.
• Complete a demo and written certification to ensure comprehension.

Within 3 months youll start hitting your stride by:

• Regularly meet with your Account Executives to define a relationship that ensures seamless communication and coordination on all net new business generation and expansion opportunities.
• Begin to conduct demos on your own with minimal oversight. You will consult with prospects and customers to identify their business goals and objectives and translate their needs into actionable next steps.

Within 6 months youll be making a clear impact through:

• Be highly confident in demoing our platform and will apply the Demonstration to Win methodology for all of your demos.
• Fully grasp the various use cases for social media - brand awareness customer care lead generation etc.
• Successfully position our solution against any number of competitors.
• Become a Sprout Social and social media expert to confidently speak to ever-changing trends new product features and platform enhancements to help our customers realize their full potential and accomplish their goals.

Within 12 months youll make this role your own by:

• Be someone who is held in high regard by their peers and the Account Executives you support.
• Be a contributor to the broader Solutions Engineering team and help to create training materials for the Sales team and onboard new Solutions Engineers.

Of course what is outlined above is the ideal timeline but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

Were proud to regularly be recognized for our team product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance like our flexible paid time off and parental leave program
• High-quality and well-maintained equipmentyour computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our program and employee-led diversity equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful convenient and state-of-the-art offices in Chicagos Loop and downtown Seattle for those who prefer an office setting

Whenever possible Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However we are not set up in all states so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office it will be evident in the job listing and your offer letter.

In the United States we have two geographic pay zones. This roles On Target Earnings (OTE) for new hires in each zone are:

• Zone 1 (New York California Washington): $105600 (min) $132000 (mid) $145200 (max) USD annually
• Zone 2 (All other US states): $96000 (min) $120000 (mid) $132000 (max) USD annually

OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance.

The listed ranges represent the expected earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable consistent and competitive ranges. We also evaluate compensation bi-annually identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

OTE is only one element of an employees total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprouts equity plan. Employees (and their dependents) are covered by medical dental vision basic life accidental death and dismemberment insurance and Modern Health (a wellness benefit). Employees are able to enroll in Sprouts companys 401k plan in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers Flexible Paid Time Off and ten paid holidays. We have outlined the various components to an employees full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race color religion national origin or ancestry sex (including sexual identity) age physical or mental disability pregnancy veteran or military status unfavorable discharge from military service genetic information sexual orientation marital status order of protection status citizenship status arrest record or expunged or sealed convictions or any other legally recognized protected basis under federal state or local law. Because Sprout Social is a federal contractor we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity equity and inclusion in our latest DEI Report.

If you require a reasonable accommodation for any part of the interview process or to submit your application please email us at Include the nature of your request and your preferred contact information. Well do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g. you send your resume but are not requesting an accommodation).

For more information about our commitment to equal employment opportunity please click here (1) Equal Opportunity Employment Poster and (2) Sprout Socials Affirmative Action Statement.

When you apply for employment with Sprout Social we will process your job applicant data including your employment and education history transcript writing samples and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software Inc. and Crosschq Inc. cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controllers behalf. Accordingly if you are located outside of the United States by clicking Submit Application on this site you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our . California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.

Additionally Sprout Social participates in the E-Verify program in certain locations as required by law.

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