Advocate - Housing Intensive Case Management

Full-time - 37.5 hours per week

Monday through Friday flexibility required

Grade 13

JOB SUMMARY:

Provides direct services to people of all ages according to OCO Universal Service Delivery methods in diverse locations including OCO offices other agency offices program sites public places and the homes of consumers. Independently provides service coordination and care management services to homeless individuals and families. Carries out duties in accordance with Agency and Program policies and procedures.

JOB DUTIES AND RESPONSIBILITIES:

• Assures the provision of continuous comprehensive non-judgmental consumer centered services that are strength based develop assets and mobile throughout Oswego County.
• Provides prevention initial contact intake and crisis intervention services.
• Assist participants in developing skills such as budgeting household management organizational job readiness problem solving conflict resolution self-advocacy and communication skills.
• Works with other service providers to engage participants and assist them in connecting to needed services.
• Assesses needs provides topical information and assists participants in connecting to services that meet identified needs.
• Advocates on behalf of consumers with other community providers & provide accompaniment services as needed.
• Provides or supports participants in arranging transportation as needed.
• Follows up on referrals to assure participants needs have been appropriately met.
• Develops and maintains service linkages.
• Provide ongoing follow-up support to participants after exiting services as needed.
• Communicates pertinent information to co-workers supervisors and community partners as instructed.
• Completes all documentation as required including electronic records; documents for billable services as required.
• Acts in a Leadership role represents the agency to community partners and oversees program specific functions as assigned.
• Adheres to local state federal and agency regulations policies and procedures.
• Attends training staff meetings conferences and seminars as assigned.
• Complete all documentation as required including electronic records and documents for billable services as required.
• Responsible for prompt and accurate data collection and input into agency database CAPTAIN
• Assumes other program-related tasks as needed.

JOB REQUIREMENTS:

• Must establish and maintain successful professional relationships with community members and agencies.
• Must be understanding and empathetic to the needs of disenfranchised people.
• Must be able to work well with others be a positive role model and be a good representative of the Agency.
• Must exhibit a willingness to participate actively in activities with consumers.
• Must model appropriate problem resolution and living skills.
• Must be able to work independently as well as an intricate member of a team.
• Must maintain high confidentiality and exhibit professionalism good judgment and flexibility.
• Must be able to work with populations with special needs including those who may exhibit aggressive behaviors.
• Must be flexible with work schedule to meet the needs of participants and the program
• Must attend staff meetings and training as required.
• Must have acceptable physical and mental health to carry out the positions responsibilities.
• Travel throughout the county is required; must possess a valid NYS Drivers License with a driving record within Agency policy and have access to a reliable vehicle.

MINIMUM QUALIFICATIONS:

• Must have lived experience related to housing vulnerabilities or homelessness; and
• HS Diploma/GED and 12 months related experience in human services; or
• Any equivalent combination of experience and training is relevant to this position.

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Oswego County Opportunities equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to racecreedcolor religion age sex national origin disability status genetics protected veteran statusmarital statussexual orientation gender identity or expression or any other characteristic protected by federal state or local policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.