Commercial Account Manager
Commercial Account Manager
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Job Description
Job Description
Job Title:
Commercial Account Manager
Date:
June 2025
Reporting to:
Sales Manager
Job Overview:
Play a major part in LITTAs Growth Journey. LITTA is on a mission to revolutionise waste removal across the UK with smart tech and a national network of vetted partners. Backed by top-tier investors and scaling rapidly were now looking for a Commercial Account Manager to join our high-performing team.
This isnt your average account management role youll be working with a strong base of existing B2B clients supported by regular coaching and empowered to grow your accounts while shaping a key function of our business.
Whats In It For You:
- 3035k base salary with a realistic OTE of 55k in year one
- Inherited book of warm engaged commercial accounts
- Clear path for progression as we scale
- Supportive team culture with regular 1:1s and hands-on coaching
- Monthly team lunches wellness initiatives & special-day holidays
- A chance to make a real impact in a fast-growing tech-enabled business
Key Accountabilities
Client Relationship Management
- Be the main point of contact for your commercial clients managing relationships and ensuring long-term success
- Identify and seize upsell cross-sell and renewal opportunities
- Lead client reviews performance check-ins and growth conversations
- Collaborate closely with Operations and Sales to deliver top-tier service
- Proactively resolve any issues always putting the customer first
- Use data to identify trends and risks across your portfolio
Account Growth & Retention
- Work with internal stakeholders (sales operations and tech) to ensure client expectations are met or exceeded.
- Proactively resolve issues and escalations to maintain high client satisfaction.
- Analyse account data to identify trends risks and opportunities for growth.
- Support the onboarding of new clients and ensure a smooth handover from the sales team.
Operational Excellence
- Maintain up-to-date and accurate records in our CRM and reporting tools.
- Track and report on account performance and contribute to forecasting and planning activities.
- Champion a customer-first approach in all interactions.
The Ideal Candidate Will Have:
Application Process
Experience & Skills
- Account Manager Customer Success or B2B relationship management role.
- Proven success in client retention growth and satisfaction.
- Excellent communication and interpersonal skills with a proactive solution-oriented mindset.
- Strong organisational skills with the ability to manage multiple clients and priorities.
- Proficiency in CRM systems Excel and other business tools.
- Commercial acumen with the ability to identify business opportunities and add value to client partnerships.
Please submit your CV and cover letter via the link below. We look forward to hearing from you.
Required Experience:
Senior IC
Employment Type
Full-Time
