Tours Trade Desk Consultant
Tours Trade Desk Consultant
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Job Description
Job Status: Casual
Salary:Base rate of $29.83 per hour 23.3% casual loading 11.25% scaled penalty plus 11.5% superannuation contributions
Applications Close:Tuesday 17th June 2025 11:55pm
An organisation where diversity of thought and experience is valued supported and respected.
THE HOUSE
The Sydney Opera House occupies a unique place in the cultural landscape. A globally recognised icon synonymous with inspiration and imagination its one of the worlds busiest performing arts centres the nations premier tourism destination and a World Heritage masterpiece that belongs to the people of NSW. Driving this incredible place is a team of passionate and dedicated people. Join us in shaping the Opera Houses future and be provided with opportunities to grow and develop while making a positive contribution to our community.
The Opera House is a living work of art. A place of possibility and wonder on and off the stage. We bring people together to be uplifted empowered and entertained. As set out in the Sydney Opera House Strategy 2024-26 our ambition is to be Everyones House. To make this real we are focused on four themes that underpin our organisational values (Creativity Courage Inclusivity Integrity Collaboration and Care):
- Everyone feels welcome here.
- We better understand and connect with the community.
- We are future ready.
- We lead and inspire positive change.
For more information about the Sydney Opera House please refer to ourwebsite.
YOUR NEW ROLE
This position has responsibility to sell serve and assist customers arriving for guided tours and experiences within the Sydney Opera House (SOH). This position provides the highest quality of service to trade clients general public SOH business partners and other SOH departments.
Further detailed information about the role and its requirements can be obtained from the role description.
ARE YOU THE ONE
Key Responsibilities/skills:
- This role is expected to maintain a current knowledge of SOH events and public works activities in order to provide information on a range of performances events the building and other attractions to assist in the sale of SOH products and services.
- The position holder must possess highly developed communication interpersonal and influencing skills. They must be articulate and have appropriate presentation skills that will successfully promote and confirm bookings for SOH tourism products.
- The position holder is required to have strong administrative skills be proficient in the usage of credit cards and have the ability to accurately handle and reconcile cash and accounts.
- Demonstrated knowledge and experience of customer service principles with a hospitality focus is essential to the role as well as the ability to balance diverse client expectations.
- The position holder is required to work with limited supervision and in a responsible manner.
- The position holder must be willing to communicate through a number of channels including face to face at a check in desk via phone and email.
- Intermediate computer skills using Microsoft Office desirable as is prior use of the Tessitura system.
THE PERKS
The Sydney Opera House gives you access to a fantastic range of benefits including:
10% off onsite food and beverage outlets like Opera Bar and First Nations restaurant Midden
Access to a range of professional development programs and staff engagement initiatives.
- Staff community groups like SOH Pride First Nations Staff Network Sustainable Environmental Action Leaders (aka SEALs) and more.
- Fitness Passport and complimentary wellbeing programs including pilates yoga circuit classes physiotherapy sessions as well as other wellbeing initiatives.
- Working for an organisation with a 6 Star Green Star performance rating from the Green Building Council of Australia.
- Working for an organisation committed tothe United Nations Sustainable Development Goals and the worlds first arts organisation to join the UNs Global Compact an international sustainability initiative designed to build a better future for us all.
- Complimentary tickets to shows.
- And many more!
EQUITY AND INCLUSION
The Opera House is an inclusive employer that recognises everyone is unique. The organisation welcomes you for who you are as you are. So if you require any adjustments to the recruitment process please contact us at to discuss. Even if you think youd be a great fit but dont necessarily tick every box in the role description please get in touch.
We welcome and encourage applications from First Nations people recognising the value unique skills and knowledge that First Nations employees bring to the workplace. We welcome and encourage applications from people of all genders people who are d/Deaf and/or with disability from culturally and linguistically diverse backgrounds neurodiverse refugees and the LGBTQIA community.
NEED TO WORK FLEXIBLY
We know flexibility means different things to different people so let us know how we can support you to be your best.
SOUND LIKE YOU APPLY NOW
Please submit your cover letter and CV via our online portal. In addition you will be prompted to answer the two following targeted questions in the online application platform.
What about this position has motivated you to apply
How do you manage a high-volume workload with multiple stakeholders in a fast-paced multifaceted organisation What specific approaches or tools do you use
To be eligible to apply for this position applicants must have existing Australian work rights. Any offer of employment will be subject to a satisfactory National Police Check and Pre-Employment Health Assessment. The assessment seeks information only relevant to performing the inherent requirements of the job it remains strictly confidential and applicants will be informed of the result.
This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
Your personal information is being collected to enable the Sydney Opera House to assess your suitability for appointment to the position you have applied for. This personal information will be managed in accordance with the Sydney Opera House Privacy Management Policy andPlan
Applications will not be accepted from recruitment agencies
Required Experience:
Contract
Employment Type
Hourly
