Critical Care Flight Dispatcher | Mercy Health - Life Flight Network

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Scheduled Weekly Hours:

Work Shift:

This is an onsite position sitting in Lima Ohio

Part Time- 24 hrs/week

Primary Function/General Purpose of Position

Working under the direction of the Mercy Health Life Flight Network (MHLFN) Director of Flight Operations or delegate the Critical Care Flight Dispatcher is responsible for receiving requests for ground and/or air critical services via telephone and radio determining appropriate response entering information in the Computer-Aided Dispatch System selecting and dispatching the appropriate unit(s) to the nature of the emergency.

Essential Job Functions

• Receives all incoming telephone inquiries for critical care assistance regarding patient transport in a timely professional and courteous manner.

• Maintains professional radio and phone communication utilizing excellent customer service skills when interacting with administration transport teams requesting agencies hospital staff physicians and public safety personnel.

• Triages all requests for transport and accurately enters all required information into the Computer-Aided Dispatch System.

• Maintains all required records and other documentation associated with patient transport and/or the operation of the Communication Center. Ensures all billing paperwork is completed accurately.

• Maintains updated knowledge of all communications equipment to operate and request service calls when appropriate and ensure intelligent reporting of equipment failures.

• Activates transport teams and accurately relays information concerning the location and condition of the patient when possible. Initiates appropriate protocols regarding notification and determination of patient destination.

• Maintains knowledge of the Mercy Health Life Flight Network Emergency Response Plan. Participates in quality management emergency-procedure testing and annual Emergency Response Plan drills.

• Demonstrates a working knowledge of all policies procedures and protocols for operation of Mercy Health Life Flight Network program and regulated transport activities. Has a functional understanding of state and local EMS regulations local EMS structure and protocol and procedures in service area.

• Demonstrates critical thinking abilities when triaging patient transports and making decisions. Makes decisions in an independent and high stress environment.

• Has comprehensive understanding of operational control requirements as necessary in staffing an operational control center (Reference 14CFR135.77)

This document is not an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor subject to reasonable accommodation.

Licensing/Certification

Incident Command Service (ICS) Certifications: 100 200 and 700 (required)

Basic Life Support (BLS) (required)

Emergency Medical Dispatcher (EMD) (preferred but required within 6 months of employment)

International Association of Medical Transport Communication Specialist (IAMTCS) Certified Flight Communicator (preferred but required within 12 months of employment)

Ohio Paramedic (preferred)

Education

High School Diploma/GED (required)

Associates Degree or higher (preferred)

Work Experience

1 year of experience in Emergency Medical Systems or healthcare/public safety related field (required)

9 months experience as System Status controller Transport Medicine (required)

1 year of previous experience with Federal Aviation Regulations (FAR) 121 or 135 or helicopter air ambulance dispatching or previous EMS/Public Safety dispatching experience (preferred)

Training

Operations Control Specialist Training (preferred but required within 6 months of employment)

Aircraft Dispatcher Certification Course (14CFR Part 65) (preferred but required within 18 months of employment)

Language

None

Patient Population

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patients status and interprets the appropriate information needed to identify each patients requirements relative to his or her age specific needs and to provide the care needed as described in departmental policies and procedures.

Neonates (0-4 weeks)

Infant (1-12 months)

Pediatrics (1-12 years)

Adolescents (13-17 years)

Adults (18-64 years)

Geriatrics (65 years and older)

Working Conditions

Periods of high stress and fluctuating workloads may occur.

Long-distance or air travel as needed- not to exceed 10% travel.

General office environment.

May have periods of constant interruptions.

Required to car travel to off-site locations occasionally in adverse weather conditions.

Prolonged periods of working alone.

Physical Requirements

Physical Demands

Frequency 0% 1-33% 34-66% 67-100%

Lifting/ Carrying (0-50 lbs.) X

Lifting/ Carrying (50-100 lbs.)X

Push/ Pull (0-50 lbs.)X

Push/ Pull (50-100 lbs.)X

Stoop KneelX

CrawlingX

ClimbingX

Balance X

Bending X

Work Position

Frequency 0% 1-33% 34-66% 67-100%

Sitting X

WalkingX

Standing X

Additional Physical Requirements/Hazards

Physical Requirements

Manual dexterity (eye/hand coordination)

Perform shift work

Hear alarms/telephone/audio recordings

Reach above shoulder

Repetitive arm/hand movements

Finger Dexterity

Color Vision

Acuity far

Acuity near

Hazards

Depth perception

Exposure to potential electrical shock

Exposure to high pitched noises

Skills

Type accurately 25-30 words per minute

Analyzing data or information

Understand medical terminology

Transport scheduling

Business writing skills

Computer Skills

Ability to understand and interpret laws and regulations.

Basic Mathematical Skills

Public relations skills

Phone / email etiquette

Language Skills

Soft/Interpersonal Skills:

Attention to detail

Critical thinking

Teamwork

Active listening

Safety focused

Emotional intelligence

Conflict management

Adaptability

Collaboration

Time management

Learner Attitude

MercyHealth is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive affordable medical dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status.

Department:

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .