Management Trainee - Collections

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.

Inviting applications for the role of Management Trainee- Collections!
We are looking for someone with extensive knowledge and understanding of the entire order to cash process including different invoice types (Manual Consolidated and Automated). In this role you will be encouraged to work on strict deadlines in a fast-paced business environment while being a good great teammate.

Responsibilities
You need to lead all the activities related to Cash and Collections domain.
Balance Cash related to collections and dispute management implement & enforce to strategy.
Interaction with end customers via Calls and Emails for collecting past due amount.
Meeting collections numbers/targets (monthly/ quarterly/ yearly)
Customer and Country/Regional Stakeholder Relationship Management through e-mail and conference calls.
Dispute Balancing related to invoice cash and collection issues.
Lead and participate in conference calls with Country / Regional Financial Managers.
Participate in governance meetings at country / region level.
People management: ensure team members are meeting the deliverables and keep them motivated.
Identify operational improvement opportunities and drive implementation (Lean and Six Sigma projects)
Timely and effective communication with internal departments for issue resolution
Should have understanding on all outcome-based reports should be able to drive daily and weekly cash and Collections target.
Person should have good understanding on some key critical metrics like Days to Collect collection efficiency Un- allocated cash and Un- applied cash.
Control and support all specialists in respective functions.
Analyse different processes KPIs from Customer Relationship Management system or provided by Process Control to guarantee SLAs or propose process improvements
Analyze performance of the team members to ensure that all necessary tasks are completed in accordance with specifications and deadlines.
Drive people related agenda (target settings appraisal process building talents)
Ensure proper backup structure and succession planning.
Training and development of the team
Leading the agenda of issue solving and monthly meetings
Review escalation tickets assisting the team when either they cannot fulfil SLAs or have any problem.
Lead and participate in conference calls with Country / Regional Financial Managers.
Participate in governance meetings at country / region level.

Qualifications we seek in you!
Minimum Qualifications
Commerce graduate
Significant work experience in Cash and Collections
Should have B2B Collections experience
Experience in leading a team
People management skills
Excellent Interpersonal Skills
Proficient in MS Office applications especially in MS excel.
SAP knowledge and experience in generating reports from SAP.
Accounting knowledge- Cash Application Collection and Dispute End to End process knowledge
People with exp in Distribution industry or at least Hi Tech

Preferred Qualifications / Skills
Ability to work with various other IT applications (PEGA HRC reporting tools etc.)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at and on X Facebook LinkedIn and YouTube. Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.