Managed Services - CMS - Senior Associate ( Sr. Analyst) - Site Reliability Engineer (SRE) - Operate
Managed Services - CMS - Senior Associate ( Sr. Analyst) - Site Reliability Engineer (SRE) - Operate
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Job Description
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
Managed ServicesManagement Level
Senior AssociateJob Description & Summary
At PwC our people in infrastructure focus on designing and implementing robust secure IT systems that support business operations. They enable the smooth functioning of networks servers and data centres to optimise performance and minimise downtime.Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring troubleshooting and implementing industry leading practices for cloud-based systems.
Focused on relationships you are building meaningful client connections and learning how to manage and inspire others. Navigating increasingly complex situations you are growing your personal brand deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients and to deliver quality. Embracing increased ambiguity you are comfortable when the path forward isnt clear you ask questions and you use these moments as opportunities to grow.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives needs and feelings of others.
- Use a broad range of tools methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.
Job Title: Site Reliability Engineer (SRE) Senior Associate
Location: Bangalore (Hybrid)
Department: Managed Services Core Automation Team
Job Overview
Were seeking a Senior Associate with deep hands-on experience in scripting automation and RPA to help build intelligent resilient systems across Managed Services. Youll work at the intersection of platform reliability and automationdeveloping scripts automating runbooks and integrating low-code/no-code solutions to eliminate manual work and improve operational efficiency. This role is ideal for someone who thrives in solving real-world production challenges with code automation and curiosity.
Key Responsibilities
- Automate repetitive infrastructure and application support activities using scripting (Python Bash PowerShell) and RPA/low-code platforms.
- Develop and maintain scripts and reusable components to drive system configuration monitoring and auto-remediation.
- Build self-healing workflows to identify and resolve issues proactivelyminimizing human intervention.
- Integrate observability and alerting tools with automation pipelines to enable real-time anomaly detection and resolution.
- Leverage low-code/no-code automation platforms (e.g. Power Automate UiPath Automation Anywhere) to streamline manual business processes.
- Collaborate with operations engineering and platform teams to build reliable automation frameworks and support scaled delivery.
- Use GenAI and AI-driven tools to enhance decision automation and support proactive operations management.
- Create and maintain runbooks and documentation that evolve into automation-first playbooks.
- Continuously analyze operational inefficiencies and develop automation to close gaps.
Required Skills and Qualifications
- 5 years of hands-on experience in Site Reliability Engineering Automation Engineering or RPA roles.
- Strong scripting proficiency in Python Bash and PowerShell for infrastructure and application automation.
- Practical experience with low-code/no-code platforms and RPA tools like UiPath Power Automate Automation Anywhere or similar.
- Solid understanding of automation across monitoring alerting configuration management and incident response.
- Exposure to log aggregation tools (e.g. Elastic Stack Splunk) for troubleshooting and automation triggers.
- Experience building self-healing systems and integrating with event-based automation platforms.
- Familiarity with cloud environments (AWS Azure GCP) and integrating automation across hybrid infrastructure.
- Experience applying GenAI/AI-driven solutions to automate operations and support predictive monitoring.
- Strong analytical and root cause analysis skills for solving recurring issues via automation.
- Ability to work independently and collaborate effectively in cross-functional teams.
Desired Skills and Qualifications
- Experience working in a Managed Services or enterprise support environment with a focus on automation maturity.
- Understanding of ITIL/ITSM processes and how automation can improve service quality and consistency.
- Exposure to containerized environments (e.g. Docker Kubernetes) and automation of application deployments.
- Experience with observability platforms like Datadog Prometheus or AppDynamics is a plus.
- Strong communication and stakeholder engagement skills to align automation initiatives with business needs.
Education Requirements
- Bachelors degree in Computer Science IT Engineering or a related technical field.
- Certifications in RPA platforms cloud technologies or scripting/automation tools are a plus.
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Amazon Web Services (AWS) Analytical Thinking Cloud Administration Cloud-Based Service Management Cloud Compliance Cloud Engineering Cloud Infrastructure Cloud Infrastructure Architecture Design Cloud Infrastructure Optimization Cloud Migration Cloud Operations (CloudOps) Cloud Performance Optimization Cloud Service Delivery Cloud Strategy Communication Creativity CrowdStrike Dynatrace APM Embracing Change Emotional Regulation Empathy FinOps Operating Model 17 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Senior IC
Employment Type
Full-Time
