Chief Operating Officer

• Be accountable to the CEO and Board in the areas of finance technology risk and compliance supply chain and logistics and safety and security.
• Advise the CEO and SMT on financial planning legal governance and related policy matters.
• Work closely with SMT colleagues to ensure that appropriate processes and systems are in place across the organisation including delivery against KPIs.
• Serve as the management liaison to the Finance & Operations Committee Audit Risk & Governance Committee and where required to the Board of Trustees; effectively communicate and present critical financial and operational matters at governance meetings.
• Ensure robust secure and scalable IT systems and infrastructure. Lead on information governance & data protection and identify and drive opportunities for digital transformation.
• Lead on the development of MAPs strategic goals and objectives in all areas of responsibility and contribute to the development of other goals as well as the overall management of the organisation.
• Work with direct reports to ensure the delivery of an effective strategy in all areas of responsibility.
• Maintain continuous lines of communication keeping the CEO informed of all critical issues.
• Lead cross-organisational projects in line with organisational strategy and direction.
• Build strong working relationships with colleagues across the organisation at all levels adopting and encouraging a collaborative working approach.
• Represent the organisation externally as necessary in areas under the COOs responsibility.
• Deputise for the CEO as required.

• Oversee direct and organise the work of the finance and operations teams.
• Create a high-performing team that is ambitious and passionate about MAPs vision.
• Ensure staff members receive timely and appropriate training and development to facilitate continual improvement as individuals and as a team.
• Establish and monitor staff performance and development goals assign accountabilities set objectives establish priorities and conduct annual performance appraisals.
• Mentor and develop staff using a supportive and collaborative approach and motivate the team to be innovative and professional in its thinking and delivery.

• Upgrade and implement an appropriate system of policies internal controls standards and procedures.
• Ensure annual audits budgets and reports in all areas of operations are produced in an accurate and timely manner for SMT the Board and Board sub-committees.
• Ensure strong financial controls risk management and regulatory compliance including with UK Charity Commission standards donor requirements and legal and regulatory requirements in countries and territories of operation.
• Build a culture of continuous improvement in operations and ensure appropriate and timely action to address operational risks when they arise.
• Provide analytical support to the CEO and SMT including development of internal management reporting capabilities.

• Recognised professional accounting qualification (e.g. ACCA CIMA CIPFA ACA) or post-graduate business degree mandatory.
• Minimum 10 years experience in a senior management role ideally with in-house financial management experience gained in a high-growth organisation.
• Experience either as an employee or board member of a non-profit organisation; must be familiar with non-profit finance and accounting regulations.
• Proven track record of success facilitating progressive organisational change and development within a growing organisation.
• Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills.
• Bring strong mentoring and coaching experience to a team with diverse levels of expertise.
• Entrepreneurial team player who can multitask.
• Superior management skills: the ability to influence and engage direct and indirect reports and peers.
• Self-reliant and results-oriented with good problem-solving skills.
• Energetic flexible collaborative and proactive; a team leader who can positively and productively impact both strategic and tactical finance and administration initiatives.
• Exceptional written oral interpersonal and presentation skills and the ability to effectively interface with the SMT MAPs Board of Trustees and staff.
• Ability to operate as an effective tactical as well as strategic thinker.
• Prepared and able to travel when required including to Lebanon occupied Palestinian territory and Egypt.
• Passion for MAPs mission and commitment to MAPs values.

Required Experience:

Chief