Technical Customer Support with Danish
Technical Customer Support with Danish
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Job Description
Were partnering with a global leader in Outsourcing/BPO services supporting major international brands in delivering world-class customer experiences. Join their vibrant Lisbon team as a Danish-speaking Technical Customer Support and represent a top-tier travel & tourism brand.
Location: Lisbon Portugal
Work model: On-site
Employment type: Fixed-term (6 months) with possibility of extension or permanent contract
Industry: Outsourcing / BPO
Languages: Danish (C2) English (B2)
Compensation: Base salary
Your mission:
Handle customer inquiries via phone email live chat and social media
Provide accurate and clear responses aligned with company procedures
Assist customers with product service and basic technical support queries
Log and manage cases in internal systems with detailed documentation
Escalate complex issues to the relevant support teams when needed
Work collaboratively with teammates to ensure efficient problem resolution
Manage and prioritize your service tickets effectively
Share feedback and contribute to continuous improvement initiatives
What you bring:
Native or fluent Danish (C2) and fluent English (B2)
Excellent communication skills across multiple channels
Basic knowledge of customer service and ability to follow protocols
Comfort with handling basic tech issues and learning new systems quickly
Strong problem-solving and teamwork skills
Organized detail-oriented and able to multitask
Willingness to grow in a dynamic fast-paced environment
Whats in it for you:
Work for a global travel & tourism leader
Competitive base salary performance-based incentives
Career development opportunities within the BPO sector
Collaborative and supportive work culture
Access to exclusive travel perks and discounts
And many more exciting benefits!
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Employment Type
Full Time
