Technical Customer Support with Italian
Technical Customer Support with Italian
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Job Description
Join one of the worlds top BPO consultancies in sunny Lisbon! Were hiring Italian-speaking Technical Customer Support to support a global travel & tourism brand. If youre passionate about helping people and ready for a new adventure this role is for you!
Location: Lisbon Portugal
Work model: On-site
Employment type: Fixed-term (6 months) with possibility of extension or permanent contract
Industry: Outsourcing / BPO
Languages: Italian (C2) English (B2)
Compensation: Base salary
Your mission:
Interact with customers via phone email chat and social media
Provide helpful and accurate responses to general inquiries and product questions
Assist with basic technical support and troubleshooting
Accurately log interactions in the system
Escalate complex cases to appropriate teams
Work with teammates to resolve customer concerns efficiently
Prioritize tasks and manage your ticket queue
Contribute to internal process improvement and team knowledge
What you bring:
Native or fluent Italian (C2) and English (B2)
Strong communication skills across multiple platforms
Understanding of customer service principles
Willingness to learn new tools and troubleshoot basic technical issues
Problem-solving mindset and team player attitude
Organized and able to multitask in a fast-paced environment
Eagerness to grow and adapt
Whats in it for you:
Work with a top global travel & tourism brand
Competitive salary performance incentives
Career development opportunities in the BPO industry
Friendly and collaborative international team
Access to exclusive travel perks and discounts
And much more!
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Employment Type
Full Time
