Reservations Supervisor - Aspen Hospitality
Reservations Supervisor - Aspen Hospitality
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Salary Not Disclosed
1 Vacancy
Job Description
Position Summary
The Reservations Supervisor supports the overall operation of the Reservation office while securing and servicing hotel reservations for all Aspen Hospitality properties. This position will confirm that all policies and procedures are current accurate and utilized by the reservations team to further maximize sales and revenue for each associated hotel property. This position reports to the Director of Reservation Sales.
The pay range for this position is $26.00 to $30.00 per hour actual pay will be dependent on budget and experience.
Job Posting Deadline
Applications for this position will be accepted until June 22 2025.
Essential Job Functions/Key Job Responsibilities
Supervise and assist with the daily functions of the reservation office including:
Inbound and outbound guest calls providing expert advice and exemplary guest service
Department and property email inboxes and online bookings
Manage service escalations from guests and or travel partners deposit reports trace reports staff metric reports etc.
Assist with deposit reports trace reports staff metric reports etc
Assist with Corporate account bookings and inquiries
Assist with Wholesale account bookings and inquiries
Interaction with Front Desk at all properties
Aid with Internal reservations
Assist in the development and administration of policies and procedures while updating OneNote
Travel agent commission inquires and billing
Manage wire account post deposit payments to correct reservations communicate with Groups and Events with funds received
Communicate rate and inventory issues to revenue
Back up group coordinators and property sales manager inquiries
Uphold and exhibit Forbes 5 Star; 5 Diamond reservation standards
Attend meetings as required
Other duties as assigned
Qualifications :
Education & Experience Requirements
College degree preferred
Minimum of 2 years Hotel Reservation or Front Desk supervisory experience preferred
Knowledge Skills & Abilities
Proficient knowledge in Microsoft Office Suite and hotel technology platforms
Ability to work with people of all levels with professional presentation
Familiar with all policies and procedures for the Reservation Department
Exceptional organizational and analytical skills with proven ability to prioritize appropriately in a fast-paced environment
Ability to foster teamwork and collaboration among various departments
Ability to maintain composure in stressful situations
Willingness and ability to accept and apply feedback
Proven ability to make sound decisions
Ability to manage projects with a high degree of independence
Ability to foster a high level of influence across all levels of the organization
Ability to complete tasks and projects delegated by management in a timely manner and assist other departments as business volumes and staff level demand
Additional Information :
Work Environment & Physical Demands
Ability to stand type and sit at desk/computer for most of the work shift executing repetitive movements
No adverse or hazardous conditions
Not required but preferred to be able to occasionally lift push or pull 25 lbs. individually or with assistance (weight limits can vary according to position but no more than 50)
Job Benefits
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
Health Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One Aspen Snowmass Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process please contact Human Resources at .
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties responsibilities and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One inclusion equity and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience we embrace and celebrate the unique experiences perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected valued and empowered and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
For an overview of Aspen One Companys benefits and other compensation visit One participates in E-Verify.
E-Verify & Right to Work Poster
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
