IT Support Specialist
IT Support Specialist
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$ 58000 - 63000
1 Vacancy
Job Description
Want to learn more about The Scion Group Check out our website.
Were hiring immediately!
We are interested in every qualified candidate who is eligible to work in the United States. However we are not able to sponsor visas.
Your Opportunity
Scion is paving a path in student living and were seeking a talented IT Support Specialist to join us in executing our vision. This position will focus on providing troubleshooting support for a nationwide portfolio of remote properties including the management and maintenance of associated IT infrastructure.
If you are passionate about systems operations and have excellent customer service skills we want you!
Youll work in a fast-paced agile corporate office environment. This role demands persistent problem-solving unwavering follow through and an innovative mind
Your Responsibilities
- Deliver local and remote end-user support by troubleshooting and resolving Tier 13 technology issues
- Support corporate office staff and executive team IT needs
- Monitor and track Service Desk requests and respond efficiently to tickets
- Document procedures and processes as required
- Identify and escalate problems according to team procedures
- Utilize and populate asset management system
- Perform timely workstation hardware and software upgrades
- Provide direction for third-party service contractors
- Stay current on industry knowledge and best practices
Occasional Onsite Visits
- Perform implementation of system upgrades
- Perform break-fix for onsite systems as necessary
- Facilitates vendor meets
- Advises and provides guidance to staff members regarding IT operations
- Assist with IT solutions assessment design and recommendations for networking and systems to support property onboarding during acquisitions
The responsibilities listed above may not be all-inclusive.
What We Require
- Bachelors degree in relevant field or equivalent experience providing help desk support
- Ability to take on and wear multiple hats during certain projects
- Exceptional working knowledge of Windows 11 Server 2016 & 2022
- Experience with installing configuring and troubleshooting Windows 10/11 Apple MacOS MS Office and above and VPN systems
- Intermediate experience with wireless devices (PC Mac) and (iOS and Android)
- Administration and management of Microsoft 365 Active Directory Entra ID MDM (JAMF)
- Working knowledge of Networking concepts and hardware such as VLAN Firewalls (Sonicwall) Switches Routers
- Setup and configuration of VOIP phone hardware (Teams Polycom) and services
- Configuration and troubleshooting of local and networked Printers
- Some hands-on experience with security cameras A/V equipment conference room setup
- Use of remote support tools such as Screenconnect and RDP
- Previous experience with or willingness to learn Microsoft Power Platform (Power Apps Power Automate Power BI etc.)
- Excellent customer service skills and consistent follow through
- Excellent written and verbal communication skills
- Valid Drivers License
Operational Details
- Job location is based at the Chicago Headquarters
- Working hours consist of standard daytime business operating hours with occasional after-hours availability for emergencies from time-to-time.
- Up to 25% travel throughout the year may be required
- Ability to lift up-to 50 lbs. of equipment
Your Benefits
- FLSA Status Exempt
- Discretionary annual bonus
- Paid Time Off
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401k Matching
- Paid Maternity Leave
Thebase salary range for this full-time position is $58000-$63000 bonus benefits. Our salary ranges are determinedby role level and location. The range displayed on each job posting reflects the minimum andmaximumtarget for new hire salaries for the position across all US locations. Within the range individual pay isdeterminedby work location andadditionalfactors including job-related skills experience and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race religion creed national origin color gender sex sexual orientation gender identity or expression age physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation) genetic information HIV/AIDS status marital status uniformed service veteran status pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment including hiring placement promotion termination layoff recall transfers leaves of absence compensation training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.
IND-B #wearehiring #werehiring
Required Experience:
Unclear Seniority
Employment Type
Full Time
