Lead Program Manager
Lead Program Manager
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$ 126300 - 173700
1 Vacancy
Job Description
Become a part of our caring community and help us put health first
The Lead Program Manager in experience transformation will oversee and assist in managing several innovative digital solutions ensuring alignment with business goals and user satisfaction. Key responsibilities include managing cross-functional collaboration performance tracking and stakeholder engagement. Candidates should have extensive program management experience in the healthcare sector with a strong focus on user-centered design and digital transformation. This role will manage work assignments involving moderately complex to complex operational issues where the analysis of situations requires an in-depth evaluation of variable factors. This role will be responsible for providing project/program management business/strategy alignment initiative prioritization operational readiness and communications support/artifact creation. They will exercise considerable latitude in determining objectives and approaches to assignments and they will leverage independent judgement in decision making requiring minimal supervision.We are seeking an experienced Lead Program Manager to supporting large programs and initiatives for the Experience Transformation group. The ideal candidate will have a strong background in program management a deep understanding of digital transformation and a passion for enhancing customer experiences in the healthcare industry.
Key Responsibilities:
- Strategic Leadership: Lead the vision and strategy for digital experience initiatives ensuring alignment with overall business objectives and customer needs.
- Program Management: Oversee the end-to-end management of digital programs from concept through execution ensuring timely delivery within budget constraints.
- Communication and facilitation: Strong presentation and communication skills. Skilled in creating good PowerPoints and being able to articulate complex thoughts into slides.
- Cross-Functional Collaboration: Collaborate with various teams including IT marketing product development and customer service to ensure seamless integration of digital solutions.
- Stakeholder Engagement: Build and maintain strong relationships with key stakeholders including internal teams and external partners to facilitate communication and alignment on program goals.
- User Experience Focus: Advocate for user-centered design principles ensuring that digital experiences are intuitive accessible and enhance user satisfaction.
- Performance Tracking: Establish key performance indicators (KPIs) to measure the effectiveness of digital initiatives and make data-driven recommendations for improvements.
- Risk Management: Identify potential risks and develop mitigation strategies to ensure project success and alignment with regulatory requirements.
- Budget Oversight: Manage program budgets ensuring efficient allocation of resources and adherence to financial targets.
- Continuous Improvement: Stay abreast of industry trends and emerging technologies to drive innovation and enhance the digital experience for members and providers.
Use your skills to make an impact
Qualifications:
Bachelors degree in business administration Healthcare Management Information Technology or a related field; Masters degree preferred.
Minimum of 10 years of experience in program management or 5 years of program management experience for large scale digital transformation projects preferably in the health insurance or healthcare industry or consulting.
Strong understanding of health insurance products regulations and compliance requirements.
Excellent leadership communication and interpersonal skills.
Proficiency in project management tools and methodologies (e.g. Agile Scrum).
Experience with user experience (UX) design principles and customer journey mapping.
Strong written and verbal communication skills
Experience leading and presenting at meetings
Strong PowerPoint skills for executive communications
Preferred Qualifications:
Masters degree
2 years of portfolio/program management experience
2 years of operational readiness or change management experience
Experience running CCaaS programs managing workforce improvements and understanding of budgeting/value realization.
Humana Perks:
Full time associatesenjoy:
Medical Dental Vision and a variety ofothersupplemental insurances
Paid time off(PTO)& Paid Holidays
401(k) retirement savings plan
Tuitionreimbursement and/or scholarships for qualifying dependent children
And much more!
Social Security Task:
Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number if it is not already on file. When required an email will be sent from with instructions to add the information into the application at Humanas secure website.
Virtual Pre-Screen:
As part of our hiring process for this opportunity we will be using exciting virtual pre-screen technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a virtual pre-screen you will receive an email and text correspondence inviting you to participate in a HireVue interview. In this virtual pre-screen you will receive a set of questions to answer. You should anticipate this virtual pre-screen to take about 10-15 minutes.
Travel: While this is a remote position occasional travel to Humanas offices for training or meetings may be required.Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills knowledge experience education certifications etc.Description of Benefits
Humana Inc. and its affiliated subsidiaries (collectively Humana) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits Humana provides medical dental and vision benefits 401(k) retirement savings plan time off (including paid time off company and personal holidays volunteer time off paid parental and caregiver leave) short-term and long-term disability life insurance and many other opportunities.
About us
Humana Inc. (NYSE: HUM) is committed to putting health first for our teammates our customers and our company. Through our Humana insurance services and CenterWell healthcare services we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need when they need it. These efforts are leading to a better quality of life for people with Medicare Medicaid families individuals military service personnel and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race color religion sex sexual orientation gender identity national origin age marital status genetic information disability or protected veteran status. It is also the policy of Humana to take affirmative action in compliance with Section 503 of the Rehabilitation Act and VEVRAA to employ and to advance in employment individuals with disability or protected veteran status and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions including but not limited to recruitment hiring upgrading promotion transfer demotion layoff recall termination rates of pay or other forms of compensation and selection for training including apprenticeship at all levels of employment.
Required Experience:
Manager
Employment Type
Full-Time
