Partner Success Manager
Partner Success Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 143000 - 157300
1 Vacancy
Job Description
Building at Check
At Check we make paying people simple. In doing that were not just building our own business were building payroll businesses together with every one of our partners. As the inventors of embedded payroll were redefining how people get paid and making it easier for payroll businesses to launch grow and thrive. Check out the full story Tune in.
Check is far more than just API infrastructure. Were a springboard for building and scaling payroll businesses.
Our Team
Payroll is broken. Come fix it alongside a team thats as passionate as you are!At Check youll use creative problem-solving critical thinking and grit to impact every business we build. We view problems to solve and jobs to be done as opportunities to contribute to the solution; we ignore conventional role boundaries in favor of the unique strengths and value each builder brings to our team and to our mission.
Join us if youre ready to roll up your sleeves and redefine payroll. Lets simplify the complex make a real impact and create a better future for businesses of every size.
As a Partner Success Manager at Check you are the owner and advocate for our Partners. In the past payroll products took several years of tedious work and cost millions of dollars to build. With Check our partners are building best-in-class solutions in just months and generating revenue from their payroll business as a result. In order for that revenue to be realized Partner Success must build strong bridges across our mutual teams and resources. They do this by seeing around corners getting ahead of risk when possible and creating strategies after analyzing root causes.
Youll manage these partners by establishing and maintaining a communication cadence with your portfolio and provide proactive reporting on their status internally. Candidates ideal for this role are tenacious about growth are goal-oriented and have experience building detailed plans with Partners/customers. These folks have a knack for ruthless prioritization. Were looking for a Success Manager who can identify trends risks and opportunities and execute on targets effectively.
Ultimately Partner Success Managers are responsible for protecting and growing Checks revenue which can only be accomplished through careful and thoughtful partner management. We expect our team to roll up their sleeves and execute with a high degree of autonomy sharing information and knowledge early and often with peers and stakeholders. You will work closely with several cross-functional internal and external teams including Sales Product Operations Compliance Marketing Enablement and others.
In this role you will:
- Execute all phases of the post-sales Partner lifecycle including ownership of a target negotiations and account (partner) management
- Earn the trust of our Partners and build in-depth relationships by maintaining a complete understanding of their business goals and objectives
- Consult on our Partners payroll business by investigating the root cause of blockers outlining and selling Partners on the appropriate strategies to unblock inefficiencies and revenue and creating strategic execution plans
- Outline mutual success metrics/KPIs with our Partners that align their and Checks revenue/growth goals
- Become a product and industry expert and act as a trusted advisor to ensure every Partner is leveraging the full value of Check
- Develop execute and maintain a communication cadence with your portfolio of Partners
- Inform cross-functional counterparts on focus areas relative to Partner needs and pain points
- Identify clearly communicate and manage risk throughout the year through proactive touchpoints and taking the lead in developing resolution strategies
- Partner with cross-functional teams to build appropriate communication plans including but not limited to releases roadmap updates compliance updates and incident management
- Introduce and implement new products and features to your Partners evaluate their success and navigate feedback channels with them and Checks Product team
- Be the connecting element between our Partners most important payroll functions in their business: Operations Sales/GTM Business Operations Product etc.
- Maintain strong reference ability across your portfolio ensuring Check and Partner Product Marketing teams have opportunities to work together
Many backgrounds could fit this role but ideal candidates will have most or all of the following:
- Bachelors degree or equivalent in a related field
- 5 years of relevant work experience including:
- Experience in the SaaS space - experience in the fintech or payroll space a plus
- Post-sales account management or existing account growth experience
- Demonstrated success owning a portfolio of customer or partner relationships with complex technical/product needs
- Experience owning the full account lifecycle with a track record of exceeding revenue targets goals or quotas
- Empathy and genuine care for partners - you view their success as your own
- Ability to navigate the political landscape of our enterprise partner organizations and to develop and expand meaningful relationships
- Excellent written and verbal communication skills
- Flexibility ability to adapt and learn quickly and to capably balance multiple priorities and projects (internally and externally) in a fast-paced environment
- Fluency or familiarity with Checks primary software applications i.e. Zendesk Google Workspace Notion etc.
- Strong documentation muscle - you default to written record as a regular practice and maintain clean notes in tools like CRMs
- Enthusiasm for planning adjusting executing winning and celebrating as a team
- Ability to travel as required up to 25% of the time during busy periods including to Checks annual company retreat in Mexico each spring
What we offer:
For full-time employees Check offers company-sponsored medical dental vision short-term/long-term disability and basic life insurance coverage effective on their first day of work. We also provide stock options flexible PTO and sick leave 16 weeks of fully paid parental leave for all new parents flexible return-to-work 10 annual holidays a 401k retirement plan and a $100 monthly stipend for home internet and mobile phone expenses.
The actual annual salary for this role is dependent on each candidates experience qualifications and work location:
- The expected base salary range in San Francisco NYC LA and Seattle is between $168500 and $185350 with a variable performance-based compensation target between $42000 and $46200.
- The expected base salary range for all other locations is between $143000 and $157300 with a variable performance-based compensation target between $36000 and $39600.
We accept applications on an ongoing basis with no specified deadline.
Check is proud to be an Equal Opportunity employer. We do not discriminate based on race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal state and local law. Check is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.
Checkparticipates inE-Verifyand will provide the federal government with Form I-9 information from all new employees to confirm that they are authorized to work in the U.S.Checkdoes not useE-Verifyto pre-screen applicants.
Required Experience:
Manager
Employment Type
Full Time
