Customer Service - Loan Servicing
Customer Service - Loan Servicing
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Job Description
As a part of our Member Services team youll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions. In this role you will assist our Members with their loan program(s). From onboarding and new accounts set up to answering questions and coaching them throughout their journey youll be there every step of the way to provide empathy care and guidance when its needed most.
Work from home/hybrid:
We are proudly offering hybrid options in the Phoenix AZ metro market. Employees will work 3 days per month in our Tempe office the rest of the month you can work from home! Initial training will be conducted remotely but portions of your nesting period will be conducted onsite to facilitate the best side-by-side opportunities. We want to set you up for success!
Start Date: July 7th 2025
Shift: Schedules range between 7am-6pm Monday-Friday
Starting Pay: $18/hour
What youll do:
Communicate with our members via phone and email exhibiting care in every interaction
Work out arrangements with clients who are late on their payments in order to bring their accounts current.
Handle 45-55 inbound/outbound calls/day focusing on resolving customer issues and providing an optimal customer experience
Meet monthly call center goals
Listen to our members using a solution-based servicing approach providing empathy and care for their unique needs
Collaborate with your team to share knowledge and best practices
Accurately notate members accounts
Must be able to complete required training with no absences
Qualifications :
Minimum of 1 year of Customer Service experience (call center or retail)
Available for an 8-hour shift Monday - Friday between the hours of 7am - 6pm
Willingness to work onsite in our Tempe office 3 days each month
People-focused approach and solution mindset
Ability to handle a high volume of inbound calls
Strong communication skills
Additional Information :
Achieve well-being with:
Hybrid work opportunities
401 (k) with employer match
Medical dental and vision with HSA and FSA options
Competitive vacation and sick time off as well as dedicated volunteer days
Access to wellness support through Employee Assistance Program Talkspace and fitness discounts
Up to $5250 paid back to you on eligible education expenses
Pet care discounts for your furry family members
Financial support in times of hardship with our Achieve Care Fund
A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups
Join Achieve change the future.
At Achieve were changing millions of lives.
From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth youll get to be a part of their journey to a better financial future. Were proud to have over 3000 employees in mostly hybrid and 100% remote roles across the United States with hubs in Arizona California and Texas. We are strategically growing our teams with more remote work-from-home opportunities every day to better serve our members. A career at Achieve is more than a jobits a place where you can make a true impact have a sense of belonging establish a fulfilling career and put your well-being first.
Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieves Talent Acquisition leader.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
